Emails

Email threads2,122

Newest 200 threads

9 Oct 2026 Following up on our discovery callSophie Ling followed up the discovery call, said Enterprise is the right tier for Harbrook, promised a proposal next week and asked for a 29 Jan 2027 signing target. No customer response in the thread.
8 Oct 2026 Renewal thread, 1 messages
8 Oct 2026 Support thread, 2 messages
7 Oct 2026 Renewal thread, 2 messages
9 Oct 2026 Sales thread, 3 messages
8 Oct 2026 Cs thread, 3 messages
8 Oct 2026 Your Growth subscription renewalAmara Obi sent the formal Growth renewal notice at £58,000 for 60 licensed users. Rajesh Mistry will not discuss it without usage by team, cost per head and one co-termed paper including the extra users.
8 Oct 2026 Kickoff follow-up: agreed actions and next stepsDeclan Furlong, the CISO, challenged undated actions and asked for dated evidence, the July outage record, an exit plan and written access approval. Ollie Pearson accepted all four and promised dates by Tuesday.
7 Oct 2026 Renewal of your Growth subscriptionElena Novak gave formal renewal notice for the Growth term ending 4 Jan 2027. Joost Verbeek replied that the figure is not what he expected and asked for a written explanation against the order form fee for forty users.
8 Oct 2026 Sales thread, 2 messages
5 Oct 2026 Sales thread, 2 messages
5 Oct 2026 Invitation: BB-Demo webinar on Thursday 15 Oct 2026Logistical marketing invitation from Alice Brewer to Rajesh Mistry for the BB-Demo webinar on 15 Oct 2026. No customer response in the thread.
8 Oct 2026 Your Starter renewal in JanuaryMarcus Bell warned Rob Ellery that usage is quiet and mostly one person asks the questions. Rob replied that hiring has slowed, everything paid for is under review, and he needs to know what Hollins Tarrant would be paying for.
8 Oct 2026 RenewalRob Ellery says the team stopped using the brain after moving to Salesforce and asks what they would be paying for. Marcus Bell confirmed usage has dropped and proposed checking connectors before the contract ends on 3 Jan 2027.
5 Oct 2026 Invoice INV-003-0005 for your recordsLogistical billing email: Rachel Dunmore sent Annelies de Vries invoice INV-003-0005 for the Growth subscription and asked for a PO number. No customer response in the thread.
4 Oct 2026 BB-Demo webinarAlice Brewer invited Claire Girard, Chief Financial Officer, to a BB-Demo webinar on 15 Oct 2026 about connecting systems and moving away from manual reconciliation. Marketing outreach only; no customer response in the thread.
4 Oct 2026 You're invited: BB-Demo webinar, 15 Oct 2026Alice Brewer invited Brandon Russell to the 15 Oct 2026 webinar and asked to quote what his team has learned. There is no customer response in the thread. Logistical, with no commercial signal.
4 Oct 2026 Invitation: BB-Demo webinar, Thursday 15 Oct 2026Alice Brewer invited Finance Director Andrew Pickering to the online BB-Demo webinar on 15 Oct 2026 and said colleagues are welcome. There is no customer response in the thread.
5 Oct 2026 Sales thread, 3 messages
2 Oct 2026 Sales thread, 2 messages
2 Oct 2026 Your renewal, 31 December 2026Marcus Bell wrote to Asif Nuttall on 2 Oct 2026, ninety days before the contract end on 31 Dec 2026, asking for a call next week with Tom Ashdown. There is no customer response in the thread.
5 Oct 2026 Onboarding kickoff: agenda and attendeesNiamh Costello accepted the proposed kickoff agenda, asked for the COO to be copied on the summary only, and asked for the CISO to join the SSO and SCIM item. Kickoff set for the Wednesday of the week of 5 Oct 2026.
5 Oct 2026 Setting up a conversationLogistical thread: Tom Ashdown asks for a short call to hear what Lornefield needs. Douglas Baird welcomes it, is content for it to run alongside another BB-Demo discussion, and offers Wednesday morning before 11:00 or the following week.
1 Oct 2026 Cs thread, 1 messages
8 Oct 2026 Proposal, Strathcorran RenewablesMatteo Ricci sent a £62,000 Growth proposal. COO Fiona Gledhill called it promising but wants security requirements confirmed with her Head of IT before proceeding. Matteo promised a security team contact within days.
1 Oct 2026 Invoice INV-024-0008 for Brakkevoort LogisticsLogistical billing note: Rachel Dunmore sent invoice INV-024-0008 for £11,000 gross, issued 1 Oct 2026 and due 31 Oct 2026, and asked for a PO number. No customer response in the thread.
1 Oct 2026 Invoice INV-023-0004 for Hollowmere Care GroupRachel Dunmore sent Hollowmere's CFO the quarterly Enterprise invoice INV-023-0004, issued 1 Oct 2026. It is a logistical billing thread with no customer response.
1 Oct 2026 Invoice INV-008-0002, Ardcarne Life AssuranceLogistical billing email: Finance sent invoice INV-008-0002 for the Enterprise subscription and asked whether a PO number is needed. There is no customer response in the thread.
7 Oct 2026 Follow-up from our QBR callAfter the QBR call, Marcus Bell recapped about four active users and asked for a depot list and key questions. Aisha Rahman asked for admin training and flagged leavers still on the user list; Gareth did not reply.
30 Sep 2026 Billing thread, 1 messages
2 Oct 2026 Follow-up from our callAfter a call, Tom Ashdown suggested Starter. Steve Greenhalgh, Chief Operating Officer, asked for cost and implementation time. Tom replied with £28,000 all in and four weeks, and promised a proposal.
7 Oct 2026 Proposal follow-up: next stepsAfter CEO sign-off, Toby Eccles, Chief Financial Officer at Ivelbridge Software, said on 7 Oct 2026 they are ready to sign and asked for the order form. The thread shows no order form sent or executed.
2 Oct 2026 Follow-up from our QBRAfter the QBR, Hollie Grieve recapped usage, two high priority tickets and licence headroom, and asked Josh Fairburn for the next homes to connect. Josh agreed and flagged the freshness ticket as Natasha's priority.
2 Oct 2026 Support follow-up on your open ticketDana Whitaker says the problem persists after Bethan Lister's steps, that this is the third ticket in a month, and her team is questioning whether they can rely on the brain. She wants a named owner and next step.
6 Oct 2026 Finding time to talkNell Ashcombe wrote personally to Douglas Baird to ask for a conversation. Douglas welcomed it and wants to hear BB-Demo's view too. Nell replied after a gap of several days and proposed Thursday at 10:00 with Daniel joining.
1 Oct 2026 Sales thread, 3 messages
1 Oct 2026 Commercial terms discussionMatteo Ricci approached Kilcarra Medical's CFO, Conor Fitzgerald, to discuss pricing and decision timeline. Conor agreed to a Thursday morning call next week and asked for an invite. Scheduling only so far.
5 Oct 2026 Follow-up: proposal for additional usersRajesh Mistry questions paying for idle seats on the £8,000 plus VAT add-on. Lewis Kerr concedes there is headroom within the 60 licences. Rajesh will proceed only if free seats do not cover the planners, signature by 30 Oct 2026.
30 Sep 2026 Commercial contact for the new linesCallum Reid is bringing new lines onto the brain and asked who handles the commercial side. Daniel Okafor said that is not settled and promised a name by Friday. Callum reports rising usage and right 07:00 dashboards.
1 Oct 2026 Sales thread, 3 messages
30 Sep 2026 Sales thread, 2 messages
29 Sep 2026 Cs thread, 2 messages
28 Sep 2026 Renewal thread, 1 messages
5 Oct 2026 Sales thread, 3 messages
28 Sep 2026 Booking a first conversationTom Ashdown offered Douglas Baird a discovery call. Douglas chose Thursday at 10:00, will bring a member services colleague, and said the call is exploratory and he cannot speak for the group's position.
25 Sep 2026 Sales thread, 2 messages
25 Sep 2026 Event thread, 1 messages
29 Sep 2026 Kickoff scheduling for the Ardcarne implementationOllie Pearson arranged the Ardcarne kickoff with Niamh Costello for Thursday at 14:00 on video. Niamh wants her CISO present and a written connector plan with owners and dates beforehand.
25 Sep 2026 Scheduling the quarterly reviewMarcus Bell proposed a quarterly review. Gareth Whitlam replied that he wants the numbers first, cannot see what the company pays for, and will not discuss renewal terms until he has seen them.
25 Sep 2026 Following up on the expansion proposalTom Ashdown follows up the expansion proposal on the Enterprise subscription. Imogen Hartley finds the mid-November target workable, wants a named sponsor settled before scope, and will send a short list of first teams.
24 Sep 2026 Event thread, 1 messages
25 Sep 2026 Scheduling the next QBRHollie Grieve asked Natasha Pryor to book the Enterprise QBR. Natasha agreed, wants the evidence trail behind the usage numbers, and said her CFO Graham does not need to join.
24 Sep 2026 Sales thread, 3 messages
23 Sep 2026 Event thread, 1 messages
24 Sep 2026 Discovery call for AshtonburyLogistical thread. Tom Ashdown asked Kevin Duckworth for a discovery call on 23 Sep 2026. Kevin replied on 24 Sep 2026 suggesting Thursday afternoon around 14:00. No commercial content.
25 Sep 2026 Demo follow-upAfter the demo, Jun Tan of Tanjong Arc Logistics said the demo was good, that they are keen to move forward, and accepted a call on the Tuesday of the following week at 14:00 to cover next steps and commercial terms.
23 Sep 2026 Proposal call schedulingLogistical thread: after the demo, Lewis Kerr asks for a call to discuss the proposal. Toby Carswell offers Monday or Tuesday morning and says he will bring in Toby E.
22 Sep 2026 Cs thread, 1 messages
25 Sep 2026 Growth, proposed termsJordan Pike sent Ledgerwood Freight a formal Growth proposal at £62,000 on 22 Sep 2026. President Maria Hughes replied that it looks good and aims to sign by mid-November. The proposal is open, not executed.
24 Sep 2026 Follow-up from our QBRAfter the 22 Sep 2026 QBR, activity across the 40 licensed users is slightly lower. COO Tyler Brooks asked for the bottom line and delegated the team question to Dana Whitaker; Elena Novak confirmed nothing is needed from him.
22 Sep 2026 Proposal walk-throughLewis Kerr arranges a Thursday 14:00 proposal walk-through co-termed to the 4 Jan 2027 renewal. Gemma Holt asks for customer service cost per head, which Rajesh will want before deciding.
22 Sep 2026 Sales thread, 2 messages
22 Sep 2026 Sales thread, 2 messages
23 Sep 2026 Cs thread, 3 messages
24 Sep 2026 Clonvara renewal: finding time to talkAmara Obi opened the renewal for the Growth term of 40 users at £46,800, ending 31 Oct 2026. Brendan Moran agreed to talk but asked first for the order form, renewal terms and usage figures in advance.
21 Sep 2026 QBR follow-up and next stepsMarcus Bell's QBR note says active users are well below the 40 licensed and down a little on last quarter, with no open tickets. The term runs to 30 Apr 2027. There is no customer response in the thread.
19 Sep 2026 Event thread, 1 messages
19 Sep 2026 Revenue leaders roundtableMarketing invitation to a revenue leaders roundtable in London on 22 Sep 2026, sent to Brandon Russell. There is no customer response in the thread. Logistical, with no commercial signal.
24 Sep 2026 Sales thread, 3 messages
23 Sep 2026 Sales thread, 4 messages
21 Sep 2026 Sales thread, 3 messages
18 Sep 2026 Webinar invitation: Your renewals, read by the brainMarketing invitation from Alice Brewer to Graham Rowntree, Chief Financial Officer, for a webinar on 24 September 2026 about renewals. There is no customer response in the thread.
18 Sep 2026 Scheduling the next QBRGemma Holt accepts Thursday at 10:00 for the next QBR, subject to Rajesh confirming. She again asks for customer service to be given access and will send names early next week.
17 Sep 2026 Event thread, 1 messages
17 Sep 2026 Event thread, 1 messages
18 Sep 2026 Demo schedulingLogistical thread: Ed Ingham confirmed that Thursday morning works for him and Fiona for the demo. Matteo Ricci said he would send details and an agenda once confirmed with the team.
17 Sep 2026 Your renewals, read by the brainLogistical event invitation: Alice Brewer invited Asif Nuttall, Managing Director, to a webinar on 24 Sep 2026 about contract renewals. There is no customer response in the thread.
18 Sep 2026 Usage report for BrackwellGareth Whitlam, Finance Director, chased a per-person usage report before any renewal talk. Marcus Bell replied that active users are three to four against forty licensed, and the cause is unknown.
17 Sep 2026 Finding a slot to go through the proposalLogistical thread: Tom Ashdown and Imogen Hartley fix a Wednesday 10:00 walkthrough of a proposal, with Daniel attending and the proposal sent a day ahead. Imogen wants to settle who else needs to see it first.
16 Sep 2026 Sales thread, 1 messages
16 Sep 2026 Event thread, 1 messages
17 Sep 2026 Cs thread, 2 messages
17 Sep 2026 Growth, proposal callJordan Pike asked whether Jennifer Holloway had reviewed the Growth proposal sent the previous week, and she agreed a Thursday 10:00 ET call. The thread does not show her view of the proposal.
17 Sep 2026 Proposal follow-up and next stepsTom Ashdown sent an Enterprise proposal of £155,000 total value, not an annual figure. Eleanor Whitlock wants the subscription and implementation split in writing and the security review first. 18 Dec 2026 is a signature target only.
16 Sep 2026 Notes from our check-inMarcus Bell sent Pieter van Dam notes from a check-in: fewer people log in than in the spring and a handful ask most questions. Actions are a worked example, a connector check and a choice of account managers for training.
16 Sep 2026 Sales thread, 2 messages
15 Sep 2026 Exec thread, 2 messages
15 Sep 2026 Billing thread, 1 messages
15 Sep 2026 Let's schedule a demoLogistical thread: Lewis Kerr asks to schedule a demo now that Toby Carswell has reviewed the proposal. Toby replies the same day offering Tuesday or Wednesday next week, late afternoon.
15 Sep 2026 Invitation: Revenue leaders roundtable in LondonMarketing invitation from Alice Brewer to Liz Waddington, Head of Procurement, for a London roundtable on 22 September 2026. There is no customer response in the thread.
18 Sep 2026 Quarterly review: schedulingElena Novak proposed a quarterly review including renewal preparation. Dana Whitaker asked for the usage picture beforehand, suspecting it has dipped since the summer, and wants a colleague to join.
14 Sep 2026 Event thread, 1 messages
16 Sep 2026 Cs thread, 3 messages
15 Sep 2026 Cs thread, 3 messages
17 Sep 2026 Would BB-Demo be willing to talk again?Douglas Baird, Chief Operating Officer, says Signalvane does not cover member queries or trustee calls and asks whether BB-Demo would talk again. Daniel Okafor agreed and promised a proposal for a first conversation.
16 Sep 2026 Quarterly business reviewElena Novak proposed a quarterly business review agenda. Joost Verbeek asked for open tickets first, saying two are still not closed against what was agreed. Wednesday at 14:00 was set with the risk lead attending.
13 Sep 2026 Event thread, 1 messages
13 Sep 2026 Invitation: a webinar on reading your renewals with the brainMarketing invitation from Alice Brewer to Mike Delaney for the 24 Sep 2026 webinar on reading renewals. One-way outreach on 13 Sep 2026. There is no customer response in the thread.
13 Sep 2026 Webinar invitation: renewals, read by the brainAlice Brewer, Head of Marketing, invited Cian Farrell to a renewals webinar on 24 Sep 2026 and noted that fewer people at Clonvara have been logging in. No customer response in the thread.
12 Sep 2026 Event thread, 1 messages
12 Sep 2026 Event thread, 1 messages
12 Sep 2026 Revenue leaders roundtable invitationLogistical marketing invitation from Alice Brewer to Marie Goossens, Head of Procurement, for an in-person roundtable in London on 22 Sep 2026. There is no customer response in the thread.
11 Sep 2026 Event thread, 1 messages
14 Sep 2026 Sales thread, 3 messages
14 Sep 2026 Cs thread, 2 messages
11 Sep 2026 Quarterly check-inDaniel Okafor asked Elliot Kirkby for a catch-up call and Elliot offered Wednesday or Thursday afternoon. Daniel proposed Wednesday at 14:00. The thread is scheduling only and shows no customer view of value.
16 Sep 2026 Support thread, 3 messages
11 Sep 2026 Sales thread, 2 messages
10 Sep 2026 Cs thread, 3 messages
15 Sep 2026 Sales thread, 3 messages
16 Sep 2026 Salesforce connector sync issueThomas Janssens reports the Salesforce connector stopped loading new records about a week before 10 Sep 2026. A refreshed API key did not help. Bethan Lister suspects a firewall change; no customer reply to that request is in the thread.
10 Sep 2026 Webinar: Your renewals, read by the brainMarketing invitation sent on 10 Sep 2026 to Douglas Baird for a webinar on 24 Sep 2026 about reading renewal risk across calls, tickets and invoices. There is no customer response in the thread.
17 Sep 2026 Sales thread, 4 messages
9 Sep 2026 Demo schedulingLogistical thread: Matteo Ricci chased Ed Ingham about the mid-September demo and asked to include Fiona, who needs to see how it supports the business case. There is no customer response in the thread.
10 Sep 2026 Proposal discussionMatteo Ricci sent Roisin Clarke the BB-Demo Starter proposal after the demo. She agreed to discuss it on Wednesday at 14:00. Largely scheduling, with no pushback or questions yet.
14 Sep 2026 Finding a time to go through the proposalTom Ashdown asked Eleanor Whitlock for a proposal walkthrough. She agreed, will bring two evaluation colleagues, but cannot commit until her security team sees how the brain sits in their Snowflake account.
9 Sep 2026 Invitation: Your renewals, read by the brainMarketing invitation from Alice Brewer to Greg Haskins for a renewals webinar on 24 Sep 2026, referencing the term end on 1 Feb 2027. No customer response in the thread.
9 Sep 2026 Invitation: Your renewals, read by the brainMarketing invitation from Alice Brewer to Louise Carver for the Thursday 24 September 2026 webinar on renewals. Single message with no reply from the customer, and no commercial content.
11 Sep 2026 Finding a time for the next QBRScheduling thread for the next QBR, but Imogen Hartley sets the agenda: capacity provider oversight questions first, with procurement joining the opening part. Daniel Okafor promised a draft agenda by Wednesday.
11 Sep 2026 Exec thread, 2 messages
11 Sep 2026 Sales thread, 4 messages
8 Sep 2026 A short check-in this monthMarcus Bell asked Pieter van Dam for a short call to review usage. Pieter agreed to Thursday at 14:00 but said he does not want the quarterly review repeated and wants something new to act on.
7 Sep 2026 Event thread, 1 messages
7 Sep 2026 Invoice INV-008-0001 for Ardcarne Life AssuranceRachel Dunmore sent Ronan Tierney invoice INV-008-0001 for £30,000, net and gross with no VAT, due 7 Oct 2026. The thread is billing only and has no customer reply.
6 Sep 2026 Event thread, 1 messages
5 Sep 2026 Invitation: Your renewals, read by the brainMarketing invited Gráinne Lynch to a webinar on 24 Sep 2026 about reading renewals in the brain, citing quieter use at Clonvara. This is a one-way invitation; there is no customer reply in the thread.
7 Sep 2026 Sales thread, 2 messages
7 Sep 2026 Setting up a check-inLauren Pacheco welcomed a check-in, said reps are really using the brain, asked for a view by shipper of what is being asked, and asked about time to value for adding another team.
4 Sep 2026 Booking time to talk about the renewalFinance Director Gareth Whitlam accepted a Tuesday 10:00 renewal call but wants per-person usage over the last year, asked who from BB-Demo attends, and is not minded to agree any rise without a reason for his board.
3 Sep 2026 Event thread, 1 messages
8 Sep 2026 Exec thread, 2 messages
3 Sep 2026 Sales thread, 1 messages
8 Sep 2026 Sales thread, 3 messages
2 Sep 2026 Follow-up: QBRAmara Obi's note after the 2 Sep 2026 QBR tells Gemma Holt and Rajesh Mistry that active use is well below the 60 Growth licences and has dipped. No customer reply in the thread. It ties any change to the 4 Jan 2027 renewal.
7 Sep 2026 Ardcarne order form for signatureMatteo Ricci sent the Enterprise order form at a total deal value of £155,000, including implementation. Ronan Tierney signed on 4 Sep 2026 once the CISO and procurement were content, and the countersigned copy followed on 7 Sep 2026.
2 Sep 2026 Your Brackwell renewal: notice and next stepsMarcus Bell sent the formal renewal notice for the Growth subscription: term ends on 30 Nov 2026, renewal would start on 1 Dec 2026. Tom Ashdown will confirm terms in writing. There is no customer response in the thread.
3 Sep 2026 Renewal notice and the increaseFinance Director Gareth Whitlam objects to the Growth renewal price rise and believes few people use the brain. He wants a price explanation, a usage report and a view of what non-renewal would lose. Marcus Bell admits usage has fallen.
1 Sep 2026 Billing thread, 1 messages
4 Sep 2026 Sales thread, 3 messages
3 Sep 2026 Sales thread, 3 messages
1 Sep 2026 Event thread, 1 messages
1 Sep 2026 Your Starter renewal noticeAmara Obi sent Kevin Kershaw, Managing Director, the renewal notice on 1 Sep 2026: the Starter contract ends 30 Nov 2026 and active usage is down 41% on the quarter. No customer response in the thread.
4 Sep 2026 Your renewal on 30 Nov 2026Daniel Okafor gave formal notice that the Growth subscription renews on 30 Nov 2026. Stuart Kenyon asked what it saves and said he is not keen to pay if the team is not using it. Daniel promised a one-page value summary.
2 Sep 2026 Your day-to-day contact at BB-DemoDaniel Okafor tells Imogen Hartley and Callum Reid he remains day-to-day contact after a BB-Demo colleague left. Callum replies that user numbers have dipped, the morning view was stale, and asks who signs off with no account owner.
30 Aug 2026 Event thread, 1 messages
29 Aug 2026 Invitation: Revenue leaders roundtable in LondonAlice Brewer invited Nathan Booth to an in-person revenue leaders roundtable in London on 22 Sep 2026 and asked what would make the brain more useful. There is no customer response in the thread.
1 Sep 2026 Sales thread, 2 messages
28 Aug 2026 Billing thread, 1 messages
28 Aug 2026 Billing thread, 1 messages
7 Sep 2026 Follow-up: Growth for IvelbridgeLewis Kerr proposed a 30 Oct 2026 close for Growth. Toby Eccles, the CFO, said he must review the proposal with his board before committing to any timeline. Lewis agreed to adjust.
28 Aug 2026 Cs thread, 3 messages
27 Aug 2026 Cs thread, 2 messages
27 Aug 2026 Finding a time for a check-inAmara Obi flagged falling weekly usage against 40 licensed users. COO Brendan Moran agreed to talk, wants Siobhán present, and wants the reason for the drop explained before going further on the renewal.
25 Aug 2026 Renewal thread, 1 messages
26 Aug 2026 Sales thread, 2 messages
25 Aug 2026 Check-in callLogistical scheduling thread. Marcus Bell offered a call with usage numbers to review on 25 Aug 2026; Jess Mitchell agreed and suggested Thursday afternoon. Nothing is said about value, price or renewal.
26 Aug 2026 Quarterly review: actions and contract positionAfter the quarterly review, the CFO declined to discuss the product and asked for written confirmation of 40 users at £44,000 per year, plus the end date and notice terms, before any renewal discussion.
28 Aug 2026 QBR: getting a date in the diaryAmara Obi asks for a QBR date ahead of the contract end on 4 Jan 2027 and flags a slight dip in active users. Gemma Holt blames holidays, will check, and expects Rajesh to want to attend before renewal.
28 Aug 2026 Another session?Marcus Bell offered another session, noting activity is quiet. Jenna Price replied that the team is stretched, the consultants could not be gathered, and asked to park it until things ease off.
25 Aug 2026 Check-in notesElena Novak's written notes of a call with Joost Verbeek: usage up but with headroom, one high priority ticket to review against the Growth service level, an open invoice, and an adoption plan promised. No customer reply.
24 Aug 2026 Billing thread, 1 messages
25 Aug 2026 Growth, next stepsAfter a call with her ops team, Jennifer Holloway agreed a Friday 14:00 ET walkthrough of the Growth proposal and timeline. Jordan Pike plans to send the draft proposal by end of day Thursday.
24 Aug 2026 Cs thread, 3 messages
21 Aug 2026 Scheduling discoveryLogistical thread: Matteo Ricci asked Ed Ingham for discovery session dates and said BB-Demo aims to have Strathcorran live on Growth within eight weeks of signing. Ed replied that early next week would be ideal.
24 Aug 2026 Sales thread, 2 messages
19 Aug 2026 Cs thread, 2 messages
20 Aug 2026 Sales thread, 2 messages
19 Aug 2026 Cs thread, 2 messages
19 Aug 2026 Sales thread, 2 messages
21 Aug 2026 Check-in call and what we're seeingAmara Obi raises a dip in weekly users and more support tickets than usual. Karin Sjöberg agrees usage is lower, links it to the recent data problems, and wants to talk it through before anything is decided.
20 Aug 2026 Catching up on the brain before the autumnMarcus Bell asked for a check-in before the autumn. Gareth Whitlam replied within the hour asking what Brackwell is paying for if only a handful log in, and asked for usage, questions and incidents first. Marcus agreed and proposed a call.
19 Aug 2026 Finding a time for our check-inOn 19 Aug 2026 Callum Reid replied within hours: dashboards must be right at 07:00 every morning, four high-priority tickets in a month is too many, and he wants the cause and a date on each ticket before the call.
20 Aug 2026 Sales thread, 4 messages
18 Aug 2026 Product demonstrationLogistical thread: Matteo Ricci asked Roisin Clarke for a one-hour product demonstration on Kilcarra Medical's own systems, after the discovery session. There is no customer response in the thread.
20 Aug 2026 Finding a time for the next quarterly reviewElena Novak asked Pieter van Dam for a quarterly review slot and flagged lower usage. Pieter agreed usage is down, set a morning window and asked for a concrete list of actions with names and owners, not an overview.
20 Aug 2026 Follow-up from our QBR: usage, tickets and next stepsAfter the QBR follow-up, Richard Thorne, Chief Operating Officer, asks what the brain costs and what it has delivered, citing urgent tickets and low regular use. He wants one simple page with dates, reviewed by Imogen and Callum first.
20 Aug 2026 Sales thread, 3 messages
21 Aug 2026 Cs thread, 3 messages
20 Aug 2026 Sales thread, 3 messages
20 Aug 2026 Catching up before the autumnHollie Grieve asked Natasha Pryor for a check-in. Natasha agreed, preferred Tuesday morning, and asked for the incident and family contact data picture by home. Hollie confirmed and will prepare a per home view with sources.
17 Aug 2026 Finding a time for a check-inMarcus Bell flagged fewer weekly logins and two high-priority tickets. Helen Varley suspects trust renewals are the cause, wants both tickets covered first by trust, and accepted Thursday at 14:00.
18 Aug 2026 Finding a time for our check-inElena Novak set up a check-in with Joost Verbeek. He accepted Thursday but said three tickets are still open after an agreed sync fix, and asked for a written status the day before. Elena committed to send it Wednesday.
14 Aug 2026 Cs thread, 1 messages
19 Aug 2026 Booking a demo slotEleanor Whitlock agreed to a further demo for client service and distribution, on a Thursday afternoon. She set conditions: agreed agenda, governance-approved sample data, and Julian absent until security review concludes.
17 Aug 2026 Check-in call: finding a timeScheduling thread for a check-in call. Dana Whitaker agreed a Thursday slot and added an agenda item: many of the 40 licensed users are not really using the brain yet.
18 Aug 2026 Following up on your support ticketSupport thread on data not coming through. Olivia Grant re-ran the connection after source system maintenance and records are loading again. Karin Sjöberg reports customer service doubting the answers and asks for a written cause.
14 Aug 2026 Finding a time for the QBRImogen Hartley accepted Daniel Okafor's proposal for a different QBR and asked for operations and IT colleagues to attend. She says confidence has taken a knock, with some staff back on spreadsheets, and wants a plain answer on recurrence.
13 Aug 2026 Sales thread, 2 messages
12 Aug 2026 Sales thread, 3 messages
13 Aug 2026 Cs thread, 3 messages
13 Aug 2026 Cs thread, 3 messages
11 Aug 2026 Cs thread, 1 messages
12 Aug 2026 Sales thread, 2 messages
18 Aug 2026 Sales thread, 4 messages
6 Aug 2026 Sales thread, 1 messages
10 Aug 2026 Exec thread, 3 messages
10 Aug 2026 Quick check-in callAmara Obi told Hugh Fenton that Wrenfield's adoption has picked up and users are growing month on month. Hugh agreed to a check-in on Monday next week. Logistical thread, no concerns raised.
7 Aug 2026 Notes from our check-inAfter the check-in Gemma Holt confirms the notes, wants a usage view by team, and asks what it would cost to add people if Harrowden goes over its licence, before speaking to Rajesh. No commitment yet.
6 Aug 2026 Sales thread, 2 messages
5 Aug 2026 Billing thread, 1 messages

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

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