Catching up before the autumn

Email thread

Hollie Grieve asked Natasha Pryor for a check-in. Natasha agreed, preferred Tuesday morning, and asked for the incident and family contact data picture by home. Hollie confirmed and will prepare a per home view with sources.

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Current to 11 Oct 26

Hollie Grieve asked Natasha Pryor for a check-in. Natasha agreed, preferred Tuesday morning, and asked for the incident and family contact data picture by home. Hollie confirmed and will prepare a per home view with sources.

Ask: Hollie wanted to hear current use, unmet requests and any commissioner issues. Natasha accepted and set the agenda: the homes that shout loudest, and where incident and family contact data is landing.

Customer view: Natasha values a regular slot rather than waiting until something breaks. She wants an evidence trail, which Hollie agreed to supply.

Next: Hollie sends the invite and prepares the per home view with sources noted.

AI · claude-sonnet-5-5 · 11 Oct 2026

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Updated 9 Oct 26

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First message2026-08-17

Last message2026-08-20

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Hollie Grieve 17 Aug 2026 09:58
to Natasha Pryor
Hi Natasha, Hope the summer has been kind. It's been a few months since we went through how the brain is settling in across the homes, so I'd like to get a check-in in the diary. Nothing formal. I'd like to hear what you're using it for at the moment, what your teams are asking for that it doesn't do yet, and whether anything has come up from commissioners that we should be ready for. Would half an hour sometime in the next week or so suit you? Send me a couple of slots that work and I'll fit around you. Thanks, Hollie
Natasha Pryor 20 Aug 2026 11:05
to Hollie Grieve
Hi Hollie, Sorry for the slow reply, it's been a heavy few days here. Yes to a check-in. I've done this before, so I know it's worth keeping a regular slot rather than waiting until something breaks. I have a clear window on Tuesday morning or Wednesday afternoon next week. Tuesday is better for me. I'd like to start with the homes that shout loudest, so if you can bring the picture of where the incident and family contact data is landing, that would help. Thanks, Natasha
Hollie Grieve 20 Aug 2026 11:17
to Natasha Pryor
Hi Natasha, No problem at all. Tuesday morning it is. I'll send an invite shortly and pull together the per home view for the agenda, with the sources noted so you have the evidence trail. Speak then, Hollie

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
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Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
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The site itself does not call an AI model; answers in Claude come from the same figures you see here.

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Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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