Renewal notice and the increase

Marcus, I have received the renewal notice for the Growth subscription, which ends on 30 Nov 2026. The price is going up and I cannot see why. As far as I can tell, very few people at Brackwell are using the brain now. Nobody has raised a ticket in weeks, which tells me either that everything is fine or that people have stopped bothering. I suspect the second. So I would like three things before I take this any further: - a clear explanation of why the price is higher than what we pay today - a usage report covering the last year, by person, showing questions asked and the connectors that are actually live - an honest view of what we would lose if we chose not to renew I am not minded to agree to an increase on the strength of a notice letter. Gareth Whitlam, Finance Director

Hi Gareth, Thanks for coming back so quickly. I've pulled the numbers and I'll send you the usage report by person, covering the last twelve months, as soon as I have checked it against the connector list. I don't want to send you something half-finished. To be straight with you, usage has fallen, and quite sharply compared with the previous quarter. The report will show that, and I'd rather you saw it from me than found it yourself. On the price: the notice reflects the change in our price list that all existing customers were told about earlier in the year. The detail of how that applies to Brackwell, and any room there is on it, is a conversation for Tom Ashdown, who owns the commercial terms. I'll ask him to get in touch with you directly this week, and I won't try to argue the point myself. What I can help with is the value question, which I think is the fairer one to ask. Shall we book half an hour once you have the report in front of you? I'm happy to jump on a call and go through it line by line, including the connectors that have gone quiet and what it would take to get them loading again. Thanks, Marcus