Check-in notes

Email thread

Elena Novak's written notes of a call with Joost Verbeek: usage up but with headroom, one high priority ticket to review against the Growth service level, an open invoice, and an adoption plan promised. No customer reply.

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What was said

What this says

Current to 10 Oct 26

Ask: Elena sets out what she will do: review ticket response times, brief the finance controller and raise the credit note question internally. She also promises an adoption plan for the merchant-risk team.

Customer view: the thread holds no reply from Joost. His view comes only through Elena's notes, which say he flagged the open invoice and the recent tickets.

Next: the written adoption plan, the response time review and the credit note question are all open commitments from BB-Demo.

AI · claude-sonnet-5-5 · 10 Oct 2026

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The thread

Updated 9 Oct 26

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Messages1

First message2026-08-25

Last message2026-08-25

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Messages

Elena Novak 25 Aug 2026 11:11
to Joost Verbeek
Dear Joost, Thank you for your time on the call. As promised, here are my notes, so that we both have the same record. 1. Usage: only part of your licensed users are active in a typical month. Use is up compared with the previous quarter, but there is still headroom, and I would like to understand which teams are not yet using the brain. 2. Support: you raised a small number of tickets recently, and one of them was high priority. To confirm, I will review the response times against your Growth service level and report back to you. 3. Invoice: you mentioned that an invoice is still open with your finance team. I will make sure that your finance controller has the right documents, and I will raise the credit note question with our finance team. 4. Next step: I will send you a short written plan for adoption with the merchant-risk team by the end of this week. Please correct me if I have recorded anything wrongly. Kind regards, Elena

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