Booking your next QBR
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Marcus Bell asked Lauren Pilkington to book the next QBR on the Growth plan, citing quieter usage. Lauren agreed and admitted some consultants have drifted back to old habits.
What was said
What this says
Current to 11 Oct 26Marcus Bell asked Lauren Pilkington to book the next QBR on the Growth plan, citing quieter usage. Lauren agreed and admitted some consultants have drifted back to old habits.
Ask: Marcus proposed half an hour on a Tuesday or Thursday afternoon and asked what is behind quieter usage than earlier in the year.
Customer view: Lauren accepted, preferred Thursday afternoon, and said consultants had drifted back to old habits. She wants to discuss how to get them back in rather than go through slides.
Next: Marcus to send an invite for a Thursday afternoon slot.
The thread
Updated 9 Oct 26Messages
Marcus Bell 26 Aug 2026 14:30Hi Lauren, Hope the week's treating you well. We're due the next QBR on your Growth plan, so I'd like to get something in the diary. I've pulled the numbers for the last few months and there are a couple of things I'd like to talk through with you. Usage has been a bit quieter than earlier in the year, and I'd rather hear from you what's behind that than guess. Happy to jump on a call. Shall we book half an hour? Next week, Tuesday or Thursday afternoon would suit me, but tell me what works around the consultants. Thanks, Marcus
Lauren Pilkington 27 Aug 2026 12:10Hi Marcus, Quick one, yes happy to do a QBR. Thursday afternoon is better, Tuesdays are mad here. To be honest I know it's gone quiet. A few of the consultants have drifted back to their old habits and I haven't had the time to chase them. I'd like to sort that, so can we talk about how to get them back in rather than just going through slides? Ta, Lauren