Your Starter renewal notice

Email thread

Silverbeck Energy Services: documents · renewal

Amara Obi sent Kevin Kershaw, Managing Director, the renewal notice on 1 Sep 2026: the Starter contract ends 30 Nov 2026 and active usage is down 41% on the quarter. No customer response in the thread.

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What was said

What this says

Current to 11 Oct 26

Amara Obi sent Kevin Kershaw, Managing Director, the renewal notice on 1 Sep 2026: the Starter contract ends 30 Nov 2026 and active usage is down 41% on the quarter. No customer response in the thread.

Ask: Amara, Customer Success Manager, wants to understand what changed before discussing renewal. She suggested a system change, staffing shifts or something about the tool, and said Lewis Kerr will set up a call.

Customer view: there is no customer response in the thread, so Kevin's position is not shown. The evidence does not show whether a call has been booked or held.

Next: Lewis to arrange the call well ahead of 30 Nov 2026.

AI · claude-sonnet-5-5 · 11 Oct 2026

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The thread

Updated 9 Oct 26

Typerenewal

Messages1

First message2026-09-01

Last message2026-09-01

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Messages

Amara Obi 1 Sep 2026 08:47
to Kevin Kershaw
Kevin, Your Starter contract ends 30 Nov 2026. I've noticed your active usage is down 41% on the quarter, so I wanted to talk through what's changed before we look at renewal. Could be a system change, staffing shifts, or just something about the tool that's not quite right. Either way, let's understand it. Lewis on this email will set up a call to discuss. Best, Amara

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