Commercial contact for the new lines
Email thread Fenmoor Specialty Underwriting: documents · cs
Callum Reid is bringing new lines onto the brain and asked who handles the commercial side. Daniel Okafor said that is not settled and promised a name by Friday. Callum reports rising usage and right 07:00 dashboards.
What was said
What this says
Current to 10 Oct 26Callum Reid is bringing new lines onto the brain and asked who handles the commercial side. Daniel Okafor said that is not settled and promised a name by Friday. Callum reports rising usage and right 07:00 dashboards.
Ask: Callum needs a named commercial contact for extra users, extra connectors and how the new lines sit under the current agreement. He is unsure the account executive is still the right door.
Customer view: Positive on the product, but he wants the paperwork sorted before underwriters ask why they cannot see the new lines.
Next: Daniel owes a name or a firm update by Friday. The evidence does not show that it was sent.
The thread
Updated 9 Oct 26Messages
Callum Reid 29 Sep 2026 08:19Daniel, Quick one. We are bringing the new lines onto the brain over the coming weeks and I need to know who handles the commercial side for them. Extra users, any extra connectors, how the new lines sit under our current agreement. I used to go to the account executive for this and I'm not sure that is still the right door. Our capacity providers will want the new lines in the same oversight view as the rest of the book, so I would rather sort the paperwork before the underwriters start asking why they can't see them. What I need is a name and an email address. By when can you give me that? On the product side, the team is using it more than they were a few months ago and the 07:00 dashboards have been right. Good news, and I'd like to keep it that way as the new lines come in. Callum
Daniel Okafor 30 Sep 2026 09:30Hello Callum, Thanks for raising this, and good to hear the team is getting more from the brain. That's what I like to hear. On your question: who looks after the commercial side of the account is being confirmed internally at the moment. I don't want to hand you a name that turns out to be provisional, so I'd rather say plainly that it isn't settled yet than guess. You have not been left without cover in the meantime. I'm here for anything on adoption, the dashboards and getting the new lines connected, and I'll stay close to it. Your current agreement runs to 30 Jun 2027, so nothing is at risk while this is confirmed. Adding the new lines to what you already have is a straightforward conversation once the right person is in place, and I'll make sure they come to you already briefed rather than asking you to explain everything again. In the meantime, it would help if you could send me a short note of which new lines are coming, roughly which teams will use them and which systems they sit in. That way the commercial contact has it all in front of them on day one, and I can look at the connector side in parallel. Just to close the loop, I'll come back to you by Friday with a name, or at least a firm update on where it has got to. How is the team finding the new lines so far? Best wishes, Daniel