Notes from our check-in

Hi Gemma, Thanks for your time on the check-in. Here's a quick write-up so we're both working from the same page. What we covered: - Usage is well up on the previous quarter, driven mostly by the account managers. You're licensed for 60 users, so there is plenty of headroom as more people come on. - The two tickets from the last few weeks. You said you were happy with how they were handled, but wanted to keep an eye on them. I'll keep watching and tell you straight away if anything changes. - Your wish to bring customer service in more fully, so they see retailer accounts, service-level complaints and orders in one place. That was the original idea behind the brain, so it makes sense to push on it. What happens next: - You'll talk to the customer service lead about who should be given access and let me know. - I'll pull together a short usage view by team so you can show where the questions are coming from. - Let's get the next QBR in the diary once we know how the customer service piece looks. Please correct anything I've got wrong. Best, Amara

Hi Amara, That's a good summary, thanks. One small correction: I'm not sure the customer service lead has had the full picture yet, so I want to show them what the account managers are doing before I ask for names. I'll aim to do that in the next week or so. The usage view by team would be really useful, particularly for the retailer review. Can you send it over when it's ready? I'd rather have it early than late. On the access question, what would it cost to add more people if we go over the licence? I'm not asking for anything yet, just want to know what I'm dealing with before I speak to Rajesh. Cheers, Gemma