What was said
What this says
Current to 12 Oct 26After the 19 Aug 2026 check-in, Danielle Okonkwo confirmed Hollie Grieve's recap. She asked whether a single view of a hospital's contacts is possible with the current set-up or is new, and for the referral trend.
Ask: the liaisons want all of a hospital's contacts in one place before they visit. Danielle will not write to the leadership team until she knows whether this is existing capability or something new.
Customer view: positive about the pace. Hollie also planned to review whether the forty licensed users still cover the customer as new people join.
Next: Hollie answers the contacts question, sends the usage summary by team and responds on the referral trend.
The thread
Updated 9 Oct 26Messages
- Hollie Grieve 19 Aug 2026 15:59Hi Danielle, Thank you for your time again today, and please thank the liaisons for being so open about how they use the brain. The feedback on search was really useful, and I've passed it on to our product team. To recap what we agreed: - I'll send over the usage summary by team, with the most common questions, so you can use it in your leadership note. - You'll let me know which other branches might want to join the liaisons' routine, so we can plan how to bring them on. - We'll pick up again once the new people have had a few weeks with it, and look at whether the forty licensed users still cover you. If I've missed anything, tell me and I'll add it. I'm not worried about the pace at all. Things look healthy from here. Kind regards, Hollie
- Danielle Okonkwo 19 Aug 2026 18:40Hollie, That recap is right. Thanks for moving quickly. One addition. The liaisons want a way to see all of a hospital's contacts in one place before they visit. Can you tell me whether that's possible with what we have, or whether it's something new? I won't put anything in writing to the leadership team until I know. Also, what's the referral trend looking like from your side? I'd like to compare it with what the liaisons are telling me. Thanks, Danielle