Quarterly review: actions and contract position
Email thread Brakkevoort Logistics: documents · cs
After the quarterly review, the CFO declined to discuss the product and asked for written confirmation of 40 users at £44,000 per year, plus the end date and notice terms, before any renewal discussion.
What was said
What this says
Current to 11 Oct 26After the quarterly review, the CFO declined to discuss the product and asked for written confirmation of 40 users at £44,000 per year, plus the end date and notice terms, before any renewal discussion.
Ask: Marloes Hendriks, the CFO, wants written confirmation that the usage summary changes nothing in the licence. She also wants the contract end date and notice terms before any renewal conversation.
Customer view: she says she does not discuss the product and that nothing is agreed verbally. Elena Novak had noted that activity has fallen further this quarter, and the customer has not engaged with that point.
Next: Elena confirmed the order form position on 26 Aug 2026 and promised that Tom Ashdown will send the contract position. The contract runs until 31 Mar 2027.
The thread
Updated 9 Oct 26Messages
Elena Novak 25 Aug 2026 11:47Dear Pieter, Marloes and Bas, Thank you for your time at the review. As agreed, here are the written actions. 1. Bas will check which connectors are loading and send me a short list of any that are not. 2. Pieter will name the account managers who should be using the brain weekly, so that we can plan a short session for them. 3. I will send a usage summary by team, so that we all work from the same picture. 4. Tom will join the next conversation about the contract, which runs until 31 Mar 2027. I noted that activity has fallen further this quarter, and I would like us to treat that seriously together. Please correct anything I have recorded wrongly. Kind regards, Elena
Marloes Hendriks 26 Aug 2026 09:47Elena, I have read your note. I do not discuss the product, but I have two points on the contract. 1. According to the contract, we are licensed for 40 users at £44,000 per year, invoiced quarterly in advance, as agreed. Please confirm in writing that nothing in your usage summary changes this. 2. Before any renewal discussion, I need the contract position in writing, including the end date and the notice terms. Nothing is agreed verbally on our side. Met vriendelijke groet, Marloes Hendriks- Elena Novak 26 Aug 2026 11:20Dear Marloes, Thank you. To confirm, point one: the order form states 40 licensed users and £44,000 annual recurring revenue, and the usage summary does not change that. I will put this in writing for you. Point two: I will make sure that Tom sends the contract position, including the end date and the notice terms. I will check with our finance team before I give you a date for any invoice-related items, as I do not want to promise something they have not confirmed. Pieter and Bas, the actions from yesterday stand as written. Kind regards, Elena