Booking time to talk about the renewal

Email thread

Brackwell Freight Ltd: documents · sales

Finance Director Gareth Whitlam accepted a Tuesday 10:00 renewal call but wants per-person usage over the last year, asked who from BB-Demo attends, and is not minded to agree any rise without a reason for his board.

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What was said

What this says

Current to 10 Oct 26

Ask: Gareth wants a clear answer on what Brackwell is paying for, with usage per person over the last year, not a feature list.

Customer view: He is not minded to agree any rise without a reason he can put to his board, and wants the right person present if pricing is discussed.

Next: Marcus needs to prepare twelve-month per-person usage, bring a pricing owner and confirm the call before the term ends on 30 Nov 2026.

AI · claude-sonnet-5-5 · 10 Oct 2026

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The thread

Updated 9 Oct 26

Typesales

Messages2

First message2026-09-04

Last message2026-09-04

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Messages

Marcus Bell 4 Sep 2026 08:16
to Gareth Whitlam
Hi Gareth, Following my note earlier this week about the renewal, I'd like to get a call in the diary so we can go through usage and what you need from the brain before the term ends on 30 Nov 2026. I could do any of these: - Tuesday at 10:00 - Wednesday at 14:30 - Thursday at 09:00 Half an hour should be enough. I'll share my screen and show you the usage by team and by person, so you can see what's being used and what isn't. If none of those work, give me a couple of slots that do and I'll move things around. Thanks, Marcus
Gareth Whitlam 4 Sep 2026 08:26
to Marcus Bell
Marcus, Tuesday at 10:00 works. I've read your earlier email and the contract summary. What I still don't have is a clear answer to what exactly we are paying for. A list of features won't do. Show me the usage, per person, over the last year, not just this quarter. Also, who is on the call from your side? If pricing is going to be discussed, I'd rather it is the right person in the room and not a second call. I should say now that I'm not minded to agree to any rise without a reason I can put in front of my board. Gareth Whitlam, Finance Director

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