Support follow-up on your open ticket
Email thread Wexmoor Property Group: documents · support
Dana Whitaker says the problem persists after Bethan Lister's steps, that this is the third ticket in a month, and her team is questioning whether they can rely on the brain. She wants a named owner and next step.
What was said
What this says
Current to 11 Oct 26Dana Whitaker says the problem persists after Bethan Lister's steps, that this is the third ticket in a month, and her team is questioning whether they can rely on the brain. She wants a named owner and next step.
Ask: Dana wants to know who is looking at the problem on BB-Demo's side and what happens next. She offers a call if that is quicker than email.
Customer view: she is concerned, and her team has started to doubt the brain. She would rather not raise it with her COO without something concrete.
Next: the thread shows no named owner, cause or date. The 30 Sep 2026 message from Bethan had not reproduced the issue, and Dana's 2 Oct 2026 reply says it is unchanged.
The thread
Updated 9 Oct 26Messages
Bethan Lister 30 Sep 2026 10:08Hi Dana, I've picked up your ticket and I wanted to write to you directly, as I can see this is not the first time you have needed us this month. Just so I've got this right: the problem is still showing on your side, and it is affecting how your team works with the brain day to day. Please correct me if that is wrong. Can you try the following and tell me what you see? 1. Sign in as you normally would and repeat the action that caused the problem. 2. Note the exact text of any message that appears, and send it to me word for word. 3. Tell me roughly what time you tried it, so that I can match it to our logs. I have not yet reproduced this myself, so I don't want to guess at a cause. Once I have your answers I will either have it reproduced or I will pass it to a colleague with everything they need. Thanks, Bethan Bethan Lister Support Engineer, BB-Demo
Dana Whitaker 2 Oct 2026 10:39Hi Bethan, Thanks for the follow-up. I tried what you suggested and it is the same as before. I have attached a screenshot with the message as it appears. I will be honest, I am getting concerned. This is the third ticket we have raised in a month and two of them were marked high priority. My team has started to ask whether they can rely on the brain, and I would rather not have that conversation with our COO without something concrete to tell him. I know you can't give me a date for a fix. What I would like to know is who is looking at this on your side, and what happens next. If a call would be quicker than emailing back and forth, I can make time. Dana