Emails

Email threads1,169

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9 Oct 2026 Following up on our discovery callSophie Ling followed up the discovery call, said Enterprise is the right tier for Harbrook, promised a proposal next week and asked for a 29 Jan 2027 signing target. No customer response in the thread.
8 Oct 2026 Your Growth subscription renewalAmara Obi sent the formal Growth renewal notice at £58,000 for 60 licensed users. Rajesh Mistry will not discuss it without usage by team, cost per head and one co-termed paper including the extra users.
8 Oct 2026 Kickoff follow-up: agreed actions and next stepsDeclan Furlong, the CISO, challenged undated actions and asked for dated evidence, the July outage record, an exit plan and written access approval. Ollie Pearson accepted all four and promised dates by Tuesday.
7 Oct 2026 Renewal of your Growth subscriptionElena Novak gave formal renewal notice for the Growth term ending 4 Jan 2027. Joost Verbeek replied that the figure is not what he expected and asked for a written explanation against the order form fee for forty users.
5 Oct 2026 Invitation: BB-Demo webinar on Thursday 15 Oct 2026Logistical marketing invitation from Alice Brewer to Rajesh Mistry for the BB-Demo webinar on 15 Oct 2026. No customer response in the thread.
8 Oct 2026 Your Starter renewal in JanuaryMarcus Bell warned Rob Ellery that usage is quiet and mostly one person asks the questions. Rob replied that hiring has slowed, everything paid for is under review, and he needs to know what Hollins Tarrant would be paying for.
8 Oct 2026 RenewalRob Ellery says the team stopped using the brain after moving to Salesforce and asks what they would be paying for. Marcus Bell confirmed usage has dropped and proposed checking connectors before the contract ends on 3 Jan 2027.
5 Oct 2026 Invoice INV-003-0005 for your recordsLogistical billing email: Rachel Dunmore sent Annelies de Vries invoice INV-003-0005 for the Growth subscription and asked for a PO number. No customer response in the thread.
4 Oct 2026 BB-Demo webinarAlice Brewer invited Claire Girard, Chief Financial Officer, to a BB-Demo webinar on 15 Oct 2026 about connecting systems and moving away from manual reconciliation. Marketing outreach only; no customer response in the thread.
4 Oct 2026 You're invited: BB-Demo webinar, 15 Oct 2026Alice Brewer invited Brandon Russell to the 15 Oct 2026 webinar and asked to quote what his team has learned. There is no customer response in the thread. Logistical, with no commercial signal.
4 Oct 2026 Invitation: BB-Demo webinar, Thursday 15 Oct 2026Alice Brewer invited Finance Director Andrew Pickering to the online BB-Demo webinar on 15 Oct 2026 and said colleagues are welcome. There is no customer response in the thread.
2 Oct 2026 Your renewal, 31 December 2026Marcus Bell wrote to Asif Nuttall on 2 Oct 2026, ninety days before the contract end on 31 Dec 2026, asking for a call next week with Tom Ashdown. There is no customer response in the thread.
5 Oct 2026 Onboarding kickoff: agenda and attendeesNiamh Costello accepted the proposed kickoff agenda, asked for the COO to be copied on the summary only, and asked for the CISO to join the SSO and SCIM item. Kickoff set for the Wednesday of the week of 5 Oct 2026.
5 Oct 2026 Setting up a conversationLogistical thread: Tom Ashdown asks for a short call to hear what Lornefield needs. Douglas Baird welcomes it, is content for it to run alongside another BB-Demo discussion, and offers Wednesday morning before 11:00 or the following week.
8 Oct 2026 Proposal, Strathcorran RenewablesMatteo Ricci sent a £62,000 Growth proposal. COO Fiona Gledhill called it promising but wants security requirements confirmed with her Head of IT before proceeding. Matteo promised a security team contact within days.
1 Oct 2026 Invoice INV-024-0008 for Brakkevoort LogisticsLogistical billing note: Rachel Dunmore sent invoice INV-024-0008 for £11,000 gross, issued 1 Oct 2026 and due 31 Oct 2026, and asked for a PO number. No customer response in the thread.
1 Oct 2026 Invoice INV-023-0004 for Hollowmere Care GroupRachel Dunmore sent Hollowmere's CFO the quarterly Enterprise invoice INV-023-0004, issued 1 Oct 2026. It is a logistical billing thread with no customer response.
1 Oct 2026 Invoice INV-008-0002, Ardcarne Life AssuranceLogistical billing email: Finance sent invoice INV-008-0002 for the Enterprise subscription and asked whether a PO number is needed. There is no customer response in the thread.
7 Oct 2026 Follow-up from our QBR callAfter the QBR call, Marcus Bell recapped about four active users and asked for a depot list and key questions. Aisha Rahman asked for admin training and flagged leavers still on the user list; Gareth did not reply.
2 Oct 2026 Follow-up from our callAfter a call, Tom Ashdown suggested Starter. Steve Greenhalgh, Chief Operating Officer, asked for cost and implementation time. Tom replied with £28,000 all in and four weeks, and promised a proposal.
7 Oct 2026 Proposal follow-up: next stepsAfter CEO sign-off, Toby Eccles, Chief Financial Officer at Ivelbridge Software, said on 7 Oct 2026 they are ready to sign and asked for the order form. The thread shows no order form sent or executed.
2 Oct 2026 Follow-up from our QBRAfter the QBR, Hollie Grieve recapped usage, two high priority tickets and licence headroom, and asked Josh Fairburn for the next homes to connect. Josh agreed and flagged the freshness ticket as Natasha's priority.
2 Oct 2026 Support follow-up on your open ticketDana Whitaker says the problem persists after Bethan Lister's steps, that this is the third ticket in a month, and her team is questioning whether they can rely on the brain. She wants a named owner and next step.
6 Oct 2026 Finding time to talkNell Ashcombe wrote personally to Douglas Baird to ask for a conversation. Douglas welcomed it and wants to hear BB-Demo's view too. Nell replied after a gap of several days and proposed Thursday at 10:00 with Daniel joining.
1 Oct 2026 Commercial terms discussionMatteo Ricci approached Kilcarra Medical's CFO, Conor Fitzgerald, to discuss pricing and decision timeline. Conor agreed to a Thursday morning call next week and asked for an invite. Scheduling only so far.
5 Oct 2026 Follow-up: proposal for additional usersRajesh Mistry questions paying for idle seats on the £8,000 plus VAT add-on. Lewis Kerr concedes there is headroom within the 60 licences. Rajesh will proceed only if free seats do not cover the planners, signature by 30 Oct 2026.
30 Sep 2026 Commercial contact for the new linesCallum Reid is bringing new lines onto the brain and asked who handles the commercial side. Daniel Okafor said that is not settled and promised a name by Friday. Callum reports rising usage and right 07:00 dashboards.
28 Sep 2026 Booking a first conversationTom Ashdown offered Douglas Baird a discovery call. Douglas chose Thursday at 10:00, will bring a member services colleague, and said the call is exploratory and he cannot speak for the group's position.
29 Sep 2026 Kickoff scheduling for the Ardcarne implementationOllie Pearson arranged the Ardcarne kickoff with Niamh Costello for Thursday at 14:00 on video. Niamh wants her CISO present and a written connector plan with owners and dates beforehand.
25 Sep 2026 Scheduling the quarterly reviewMarcus Bell proposed a quarterly review. Gareth Whitlam replied that he wants the numbers first, cannot see what the company pays for, and will not discuss renewal terms until he has seen them.
25 Sep 2026 Following up on the expansion proposalTom Ashdown follows up the expansion proposal on the Enterprise subscription. Imogen Hartley finds the mid-November target workable, wants a named sponsor settled before scope, and will send a short list of first teams.
25 Sep 2026 Scheduling the next QBRHollie Grieve asked Natasha Pryor to book the Enterprise QBR. Natasha agreed, wants the evidence trail behind the usage numbers, and said her CFO Graham does not need to join.
24 Sep 2026 Discovery call for AshtonburyLogistical thread. Tom Ashdown asked Kevin Duckworth for a discovery call on 23 Sep 2026. Kevin replied on 24 Sep 2026 suggesting Thursday afternoon around 14:00. No commercial content.
25 Sep 2026 Demo follow-upAfter the demo, Jun Tan of Tanjong Arc Logistics said the demo was good, that they are keen to move forward, and accepted a call on the Tuesday of the following week at 14:00 to cover next steps and commercial terms.
23 Sep 2026 Proposal call schedulingLogistical thread: after the demo, Lewis Kerr asks for a call to discuss the proposal. Toby Carswell offers Monday or Tuesday morning and says he will bring in Toby E.
25 Sep 2026 Growth, proposed termsJordan Pike sent Ledgerwood Freight a formal Growth proposal at £62,000 on 22 Sep 2026. President Maria Hughes replied that it looks good and aims to sign by mid-November. The proposal is open, not executed.
24 Sep 2026 Follow-up from our QBRAfter the 22 Sep 2026 QBR, activity across the 40 licensed users is slightly lower. COO Tyler Brooks asked for the bottom line and delegated the team question to Dana Whitaker; Elena Novak confirmed nothing is needed from him.
22 Sep 2026 Proposal walk-throughLewis Kerr arranges a Thursday 14:00 proposal walk-through co-termed to the 4 Jan 2027 renewal. Gemma Holt asks for customer service cost per head, which Rajesh will want before deciding.
24 Sep 2026 Clonvara renewal: finding time to talkAmara Obi opened the renewal for the Growth term of 40 users at £46,800, ending 31 Oct 2026. Brendan Moran agreed to talk but asked first for the order form, renewal terms and usage figures in advance.
21 Sep 2026 QBR follow-up and next stepsMarcus Bell's QBR note says active users are well below the 40 licensed and down a little on last quarter, with no open tickets. The term runs to 30 Apr 2027. There is no customer response in the thread.
19 Sep 2026 Revenue leaders roundtableMarketing invitation to a revenue leaders roundtable in London on 22 Sep 2026, sent to Brandon Russell. There is no customer response in the thread. Logistical, with no commercial signal.
18 Sep 2026 Webinar invitation: Your renewals, read by the brainMarketing invitation from Alice Brewer to Graham Rowntree, Chief Financial Officer, for a webinar on 24 September 2026 about renewals. There is no customer response in the thread.
18 Sep 2026 Scheduling the next QBRGemma Holt accepts Thursday at 10:00 for the next QBR, subject to Rajesh confirming. She again asks for customer service to be given access and will send names early next week.
18 Sep 2026 Demo schedulingLogistical thread: Ed Ingham confirmed that Thursday morning works for him and Fiona for the demo. Matteo Ricci said he would send details and an agenda once confirmed with the team.
17 Sep 2026 Your renewals, read by the brainLogistical event invitation: Alice Brewer invited Asif Nuttall, Managing Director, to a webinar on 24 Sep 2026 about contract renewals. There is no customer response in the thread.
18 Sep 2026 Usage report for BrackwellGareth Whitlam, Finance Director, chased a per-person usage report before any renewal talk. Marcus Bell replied that active users are three to four against forty licensed, and the cause is unknown.
17 Sep 2026 Finding a slot to go through the proposalLogistical thread: Tom Ashdown and Imogen Hartley fix a Wednesday 10:00 walkthrough of a proposal, with Daniel attending and the proposal sent a day ahead. Imogen wants to settle who else needs to see it first.
17 Sep 2026 Growth, proposal callJordan Pike asked whether Jennifer Holloway had reviewed the Growth proposal sent the previous week, and she agreed a Thursday 10:00 ET call. The thread does not show her view of the proposal.
17 Sep 2026 Proposal follow-up and next stepsTom Ashdown sent an Enterprise proposal of £155,000 total value, not an annual figure. Eleanor Whitlock wants the subscription and implementation split in writing and the security review first. 18 Dec 2026 is a signature target only.
16 Sep 2026 Notes from our check-inMarcus Bell sent Pieter van Dam notes from a check-in: fewer people log in than in the spring and a handful ask most questions. Actions are a worked example, a connector check and a choice of account managers for training.
15 Sep 2026 Let's schedule a demoLogistical thread: Lewis Kerr asks to schedule a demo now that Toby Carswell has reviewed the proposal. Toby replies the same day offering Tuesday or Wednesday next week, late afternoon.
15 Sep 2026 Invitation: Revenue leaders roundtable in LondonMarketing invitation from Alice Brewer to Liz Waddington, Head of Procurement, for a London roundtable on 22 September 2026. There is no customer response in the thread.
18 Sep 2026 Quarterly review: schedulingElena Novak proposed a quarterly review including renewal preparation. Dana Whitaker asked for the usage picture beforehand, suspecting it has dipped since the summer, and wants a colleague to join.
17 Sep 2026 Would BB-Demo be willing to talk again?Douglas Baird, Chief Operating Officer, says Signalvane does not cover member queries or trustee calls and asks whether BB-Demo would talk again. Daniel Okafor agreed and promised a proposal for a first conversation.
16 Sep 2026 Quarterly business reviewElena Novak proposed a quarterly business review agenda. Joost Verbeek asked for open tickets first, saying two are still not closed against what was agreed. Wednesday at 14:00 was set with the risk lead attending.
13 Sep 2026 Invitation: a webinar on reading your renewals with the brainMarketing invitation from Alice Brewer to Mike Delaney for the 24 Sep 2026 webinar on reading renewals. One-way outreach on 13 Sep 2026. There is no customer response in the thread.
13 Sep 2026 Webinar invitation: renewals, read by the brainAlice Brewer, Head of Marketing, invited Cian Farrell to a renewals webinar on 24 Sep 2026 and noted that fewer people at Clonvara have been logging in. No customer response in the thread.
12 Sep 2026 Revenue leaders roundtable invitationLogistical marketing invitation from Alice Brewer to Marie Goossens, Head of Procurement, for an in-person roundtable in London on 22 Sep 2026. There is no customer response in the thread.
11 Sep 2026 Quarterly check-inDaniel Okafor asked Elliot Kirkby for a catch-up call and Elliot offered Wednesday or Thursday afternoon. Daniel proposed Wednesday at 14:00. The thread is scheduling only and shows no customer view of value.
16 Sep 2026 Salesforce connector sync issueThomas Janssens reports the Salesforce connector stopped loading new records about a week before 10 Sep 2026. A refreshed API key did not help. Bethan Lister suspects a firewall change; no customer reply to that request is in the thread.
10 Sep 2026 Webinar: Your renewals, read by the brainMarketing invitation sent on 10 Sep 2026 to Douglas Baird for a webinar on 24 Sep 2026 about reading renewal risk across calls, tickets and invoices. There is no customer response in the thread.
9 Sep 2026 Demo schedulingLogistical thread: Matteo Ricci chased Ed Ingham about the mid-September demo and asked to include Fiona, who needs to see how it supports the business case. There is no customer response in the thread.
10 Sep 2026 Proposal discussionMatteo Ricci sent Roisin Clarke the BB-Demo Starter proposal after the demo. She agreed to discuss it on Wednesday at 14:00. Largely scheduling, with no pushback or questions yet.
14 Sep 2026 Finding a time to go through the proposalTom Ashdown asked Eleanor Whitlock for a proposal walkthrough. She agreed, will bring two evaluation colleagues, but cannot commit until her security team sees how the brain sits in their Snowflake account.
9 Sep 2026 Invitation: Your renewals, read by the brainMarketing invitation from Alice Brewer to Greg Haskins for a renewals webinar on 24 Sep 2026, referencing the term end on 1 Feb 2027. No customer response in the thread.
9 Sep 2026 Invitation: Your renewals, read by the brainMarketing invitation from Alice Brewer to Louise Carver for the Thursday 24 September 2026 webinar on renewals. Single message with no reply from the customer, and no commercial content.
11 Sep 2026 Finding a time for the next QBRScheduling thread for the next QBR, but Imogen Hartley sets the agenda: capacity provider oversight questions first, with procurement joining the opening part. Daniel Okafor promised a draft agenda by Wednesday.
8 Sep 2026 A short check-in this monthMarcus Bell asked Pieter van Dam for a short call to review usage. Pieter agreed to Thursday at 14:00 but said he does not want the quarterly review repeated and wants something new to act on.
7 Sep 2026 Invoice INV-008-0001 for Ardcarne Life AssuranceRachel Dunmore sent Ronan Tierney invoice INV-008-0001 for £30,000, net and gross with no VAT, due 7 Oct 2026. The thread is billing only and has no customer reply.
5 Sep 2026 Invitation: Your renewals, read by the brainMarketing invited Gráinne Lynch to a webinar on 24 Sep 2026 about reading renewals in the brain, citing quieter use at Clonvara. This is a one-way invitation; there is no customer reply in the thread.
7 Sep 2026 Setting up a check-inLauren Pacheco welcomed a check-in, said reps are really using the brain, asked for a view by shipper of what is being asked, and asked about time to value for adding another team.
4 Sep 2026 Booking time to talk about the renewalFinance Director Gareth Whitlam accepted a Tuesday 10:00 renewal call but wants per-person usage over the last year, asked who from BB-Demo attends, and is not minded to agree any rise without a reason for his board.
2 Sep 2026 Follow-up: QBRAmara Obi's note after the 2 Sep 2026 QBR tells Gemma Holt and Rajesh Mistry that active use is well below the 60 Growth licences and has dipped. No customer reply in the thread. It ties any change to the 4 Jan 2027 renewal.
7 Sep 2026 Ardcarne order form for signatureMatteo Ricci sent the Enterprise order form at a total deal value of £155,000, including implementation. Ronan Tierney signed on 4 Sep 2026 once the CISO and procurement were content, and the countersigned copy followed on 7 Sep 2026.
2 Sep 2026 Your Brackwell renewal: notice and next stepsMarcus Bell sent the formal renewal notice for the Growth subscription: term ends on 30 Nov 2026, renewal would start on 1 Dec 2026. Tom Ashdown will confirm terms in writing. There is no customer response in the thread.
3 Sep 2026 Renewal notice and the increaseFinance Director Gareth Whitlam objects to the Growth renewal price rise and believes few people use the brain. He wants a price explanation, a usage report and a view of what non-renewal would lose. Marcus Bell admits usage has fallen.
1 Sep 2026 Your Starter renewal noticeAmara Obi sent Kevin Kershaw, Managing Director, the renewal notice on 1 Sep 2026: the Starter contract ends 30 Nov 2026 and active usage is down 41% on the quarter. No customer response in the thread.
4 Sep 2026 Your renewal on 30 Nov 2026Daniel Okafor gave formal notice that the Growth subscription renews on 30 Nov 2026. Stuart Kenyon asked what it saves and said he is not keen to pay if the team is not using it. Daniel promised a one-page value summary.
2 Sep 2026 Your day-to-day contact at BB-DemoDaniel Okafor tells Imogen Hartley and Callum Reid he remains day-to-day contact after a BB-Demo colleague left. Callum replies that user numbers have dipped, the morning view was stale, and asks who signs off with no account owner.
29 Aug 2026 Invitation: Revenue leaders roundtable in LondonAlice Brewer invited Nathan Booth to an in-person revenue leaders roundtable in London on 22 Sep 2026 and asked what would make the brain more useful. There is no customer response in the thread.
7 Sep 2026 Follow-up: Growth for IvelbridgeLewis Kerr proposed a 30 Oct 2026 close for Growth. Toby Eccles, the CFO, said he must review the proposal with his board before committing to any timeline. Lewis agreed to adjust.
27 Aug 2026 Finding a time for a check-inAmara Obi flagged falling weekly usage against 40 licensed users. COO Brendan Moran agreed to talk, wants Siobhán present, and wants the reason for the drop explained before going further on the renewal.
25 Aug 2026 Check-in callLogistical scheduling thread. Marcus Bell offered a call with usage numbers to review on 25 Aug 2026; Jess Mitchell agreed and suggested Thursday afternoon. Nothing is said about value, price or renewal.
26 Aug 2026 Quarterly review: actions and contract positionAfter the quarterly review, the CFO declined to discuss the product and asked for written confirmation of 40 users at £44,000 per year, plus the end date and notice terms, before any renewal discussion.
28 Aug 2026 QBR: getting a date in the diaryAmara Obi asks for a QBR date ahead of the contract end on 4 Jan 2027 and flags a slight dip in active users. Gemma Holt blames holidays, will check, and expects Rajesh to want to attend before renewal.
28 Aug 2026 Another session?Marcus Bell offered another session, noting activity is quiet. Jenna Price replied that the team is stretched, the consultants could not be gathered, and asked to park it until things ease off.
25 Aug 2026 Check-in notesElena Novak's written notes of a call with Joost Verbeek: usage up but with headroom, one high priority ticket to review against the Growth service level, an open invoice, and an adoption plan promised. No customer reply.
25 Aug 2026 Growth, next stepsAfter a call with her ops team, Jennifer Holloway agreed a Friday 14:00 ET walkthrough of the Growth proposal and timeline. Jordan Pike plans to send the draft proposal by end of day Thursday.
21 Aug 2026 Scheduling discoveryLogistical thread: Matteo Ricci asked Ed Ingham for discovery session dates and said BB-Demo aims to have Strathcorran live on Growth within eight weeks of signing. Ed replied that early next week would be ideal.
21 Aug 2026 Check-in call and what we're seeingAmara Obi raises a dip in weekly users and more support tickets than usual. Karin Sjöberg agrees usage is lower, links it to the recent data problems, and wants to talk it through before anything is decided.
20 Aug 2026 Catching up on the brain before the autumnMarcus Bell asked for a check-in before the autumn. Gareth Whitlam replied within the hour asking what Brackwell is paying for if only a handful log in, and asked for usage, questions and incidents first. Marcus agreed and proposed a call.
19 Aug 2026 Finding a time for our check-inOn 19 Aug 2026 Callum Reid replied within hours: dashboards must be right at 07:00 every morning, four high-priority tickets in a month is too many, and he wants the cause and a date on each ticket before the call.
18 Aug 2026 Product demonstrationLogistical thread: Matteo Ricci asked Roisin Clarke for a one-hour product demonstration on Kilcarra Medical's own systems, after the discovery session. There is no customer response in the thread.
20 Aug 2026 Finding a time for the next quarterly reviewElena Novak asked Pieter van Dam for a quarterly review slot and flagged lower usage. Pieter agreed usage is down, set a morning window and asked for a concrete list of actions with names and owners, not an overview.
20 Aug 2026 Follow-up from our QBR: usage, tickets and next stepsAfter the QBR follow-up, Richard Thorne, Chief Operating Officer, asks what the brain costs and what it has delivered, citing urgent tickets and low regular use. He wants one simple page with dates, reviewed by Imogen and Callum first.
20 Aug 2026 Catching up before the autumnHollie Grieve asked Natasha Pryor for a check-in. Natasha agreed, preferred Tuesday morning, and asked for the incident and family contact data picture by home. Hollie confirmed and will prepare a per home view with sources.
17 Aug 2026 Finding a time for a check-inMarcus Bell flagged fewer weekly logins and two high-priority tickets. Helen Varley suspects trust renewals are the cause, wants both tickets covered first by trust, and accepted Thursday at 14:00.
18 Aug 2026 Finding a time for our check-inElena Novak set up a check-in with Joost Verbeek. He accepted Thursday but said three tickets are still open after an agreed sync fix, and asked for a written status the day before. Elena committed to send it Wednesday.
19 Aug 2026 Booking a demo slotEleanor Whitlock agreed to a further demo for client service and distribution, on a Thursday afternoon. She set conditions: agreed agenda, governance-approved sample data, and Julian absent until security review concludes.
17 Aug 2026 Check-in call: finding a timeScheduling thread for a check-in call. Dana Whitaker agreed a Thursday slot and added an agenda item: many of the 40 licensed users are not really using the brain yet.
18 Aug 2026 Following up on your support ticketSupport thread on data not coming through. Olivia Grant re-ran the connection after source system maintenance and records are loading again. Karin Sjöberg reports customer service doubting the answers and asks for a written cause.
14 Aug 2026 Finding a time for the QBRImogen Hartley accepted Daniel Okafor's proposal for a different QBR and asked for operations and IT colleagues to attend. She says confidence has taken a knock, with some staff back on spreadsheets, and wants a plain answer on recurrence.
10 Aug 2026 Quick check-in callAmara Obi told Hugh Fenton that Wrenfield's adoption has picked up and users are growing month on month. Hugh agreed to a check-in on Monday next week. Logistical thread, no concerns raised.
7 Aug 2026 Notes from our check-inAfter the check-in Gemma Holt confirms the notes, wants a usage view by team, and asks what it would cost to add people if Harrowden goes over its licence, before speaking to Rajesh. No commitment yet.
4 Aug 2026 Notes from our check-inWritten notes after a call with Dana Whitaker: usage up on the previous quarter, no tickets, good day-to-day experience, and room in the 40 licensed users for more property managers. No customer reply in the thread.
6 Aug 2026 Following up on the QBR: repairs dashboardsAfter the QBR call, Paul Rigby said repairs jobs are still double-counted since the housing system upgrade, so he no longer trusts or opens the repairs dashboards. He asked for an update on the fix.
4 Aug 2026 Notes and a few optionsMarcus Bell wrote on 4 Aug 2026 that usage was lower again since the refresh problem, the placements pipeline connector still holds back value, and the contract runs to the new year. No customer response in the thread.
5 Aug 2026 Billing query - credit noteVeldmaat's finance controller says the invoice contradicts the executed order form and will pay none of it until a written credit note arrives. Elena Novak had promised a credit note within two weeks, but only by phone and email.
31 Jul 2026 Your Growth subscription renewal at the end of OctoberAmara Obi gave formal notice of the Growth renewal, open at £55,000 against a current £46,800. Brendan Moran replied the same day, wanting the executed order form as the base, a list of changes and a usage summary before commercial talks.
31 Jul 2026 Security review: scheduling the closing sessionTheo Gallagher proposed a closing session for the security review. Declan Furlong accepted Wednesday morning but demanded the written incident account before it, plus sub-processor detail and a retained exit plan document.
4 Aug 2026 Getting a check-in in the diary before the contract endHelen Marsden told Amara Obi that her team has been moving board-pack reporting to an in-house platform since the spring. Only the repairs and arrears sections still use the brain. A meeting was set for Tuesday afternoon.
31 Jul 2026 Quillmark Health - outcome of vendor evaluationProcurement Director Tasha Greene told Jordan Pike that Quillmark Health selected another vendor and will not proceed with BB-Demo. The deciding factor was an unresolved data-integrity incident during the evaluation.
5 Aug 2026 July refresh outage and the service creditImogen Hartley, Chief Data Officer, wrote directly after several failed nightly refreshes in July and asked whether the Enterprise credit is recognised. Daniel Okafor confirmed on 5 Aug 2026 that it is due.
31 Jul 2026 Check-in: finding a timeAmara Obi proposes a check-in, noting usage up, no overdue invoices and a couple of recent tickets. Gemma Holt picks Wednesday afternoon, says the account managers love it and will ask customer service to join.
29 Jul 2026 Thanks for the demo, and next stepsLogistical follow-up to a demo. Henry Calloway, Head of Client Service, was positive and will send his team's most common questions by the end of the week. He flagged that client data sits in several systems.
29 Jul 2026 Finding a time for our next check-inDana Whitaker accepts the Thursday check-in with Elena Novak and says team members have asked to bring more property managers on to the brain. She reports good use. An expansion signal.
3 Aug 2026 Post-incident review for the July refresh outageDeclan Furlong, the CISO, read the July refresh outage review and wants evidence under DORA: detection and notification times, dated commitments for open actions, and data integrity confirmation. He is keeping the finding open.
28 Jul 2026 Quick check-inDaniel Okafor wrote to Hugh Firth on 28 Jul 2026 after a call, flagging technical tickets including a high priority one, and asking about friction. The thread has no customer response.
29 Jul 2026 Getting the QBR in the diaryAmara Obi asked Helen Marsden for a QBR before the 1 Sep 2026 contract end. Helen confirmed usage has dropped, cited unreconciled arrears figures, and warned of an internal in-house platform discussion.
29 Jul 2026 Finding time for a check-inImogen Hartley accepts Daniel Okafor's check-in. Her worry is that underwriters notice problems before her team does. She wants a direct flagging route and asks for Priya on the second half.
4 Aug 2026 Ardcarne order form: revised draft and exit planMatteo Ricci sent a revised Enterprise order form draft with an exit plan schedule. Aoife Kinsella set three exit plan conditions and will not discuss price until they are settled. Signature target remains 4 Sep 2026.
24 Jul 2026 Payment reminder, INV-015-0004Billing reminder: Rachel Dunmore told Bryony Gilchrist that invoice INV-015-0004 for £26,400 remained unpaid and asked when to expect payment. No customer response in the thread.
27 Jul 2026 Disclosure of refresh outage earlier this weekJordan Pike disclosed that the nightly refresh was down from Tuesday through Thursday in the week of 24 Jul 2026. Megan Alvarez noted the direct disclosure and asked Hannah Lowe for four written confirmations, adding that nothing is an approval.
27 Jul 2026 Booking a check-inMarcus Bell asked for another check-in as usage drifted down further. On 27 Jul 2026 Jenna Price asked to park the call until the week after next, and had not yet checked the data after the refresh problem.
29 Jul 2026 What exactly are we paying for?Gareth Whitlam, Finance Director, says he inherited the Growth contract and challenges low usage and two high priority outage tickets. He refuses a call until he has usage by person, ticket response times and renewal terms in writing.
28 Jul 2026 Discovery sessionLogistical thread: Matteo Ricci asked Roisin Clarke for a two-hour discovery session and Roisin confirmed Tuesday at 10:00, with the time blocked for her team. No commercial signal beyond willingness to meet.
28 Jul 2026 Refresh outage on our platform todayMatteo Ricci told CISO Declan Furlong of a refresh outage the same day. Declan credits the prompt notice but, citing DORA, demands a dated post-incident review commitment, data impact confirmation and notification times, in writing.
23 Jul 2026 Incident history request for vendor security reviewMegan Alvarez, CISO, asks Jordan Pike for a written statement of incidents in the last ninety days, covering availability, freshness, integrity and unauthorised access. She wants a reply by end of day tomorrow.
22 Jul 2026 Training session: confirming the detailsLogistical thread: Jasmine Ortega chose the Wednesday 09:30 slot for the training session and asked for a recording because some of the team are out.
22 Jul 2026 Refresh issue today and what we're doing about itSofia Marchetti told Jenna Price that the data refresh did not complete, that a fix was due at about 16:05 and backfill by 09:30 the next morning. There is no customer response in the thread.
22 Jul 2026 Refresh issue affecting your brainSofia Marchetti told Joost Verbeek that the nightly refresh did not finish by 07:00 on 22 Jul 2026 and that BB-Demo's refresh process failed. A status page notice was due at 11:40. There is no customer response in the thread.
22 Jul 2026 Refresh problem on your brain todaySofia Marchetti told Finance Director Gareth Whitlam that the nightly refresh did not complete properly on 22 Jul 2026 and Brackwell was affected. The brain was available but data was behind. No customer response in the thread.
22 Jul 2026 Refresh issue: where things standOn 22 Jul 2026 Sofia Marchetti told Callum Reid that the nightly refresh did not complete and data was stale though the brain stayed available. A fix and backfill were promised; there is no customer response in the thread.
22 Jul 2026 Training session for the account teamsJasmine Ortega agreed to a training session for around half a dozen of her team and asked for a view of what has been said to a shipper across support and Salesforce.
22 Jul 2026 Brain usage and next steps before the renewalMarcus Bell proposed a usage review ahead of the end-of-November renewal. Gareth Whitlam, Finance Director, asked what Brackwell is paying for and wants a written summary first, warning he will discuss renewal terms seriously if the trend is falling.
20 Jul 2026 Time to discuss termsRonan Tierney agrees to proceed to terms after the security review and incident explanation. Niamh and procurement take the detail, he joins only the final fifteen minutes and asks for confirmation that the CISO is still content.
16 Jul 2026 Catching up before the summer breakCustomer success thread: Daniel Okafor booked a Thursday 09:30 catch-up with Callum Reid. Callum says the team finds the brain useful, with nothing to escalate, and wants bordereaux query times and the 07:00 refresh covered.
17 Jul 2026 Discovery callLogistical thread: Jordan Pike proposed a discovery call on pulling TMS data together with operations metrics, and Jennifer Holloway accepted a Wednesday slot at 14:00. No commercial position is stated.
17 Jul 2026 Query on invoice against executed order formAnnelies de Vries disputed an invoice that did not match the executed order form for the Growth tier. Rachel Dunmore agreed it differs and is seeking CFO sign-off for a credit note. The invoice stays unpaid until then.
15 Jul 2026 Enterprise, next stepsAfter a call, Jordan Pike sent Halberd Point Insurance an Enterprise proposal on 15 Jul 2026 and asked for a walkthrough. CFO Maria Coleman was only mildly interested. There is no customer response to the proposal in the thread.
10 Jul 2026 Your recent support requestKelly Sharpe, new to the brain, found retailer orders looked short next to complaints. Olivia Grant traced it to the order source running behind and asked for a refresh. Kelly has not confirmed the fix.
8 Jul 2026 BB-Demo webinarAlice Brewer invited Jonas Hofmann to a live webinar on 16 Jul 2026 for operations teams. Event outreach only. There is no customer response in the thread.
8 Jul 2026 Invoice INV-022-0003: payment reminderRachel Dunmore chases Dan Kitching for invoice INV-022-0003, £19,500, due 17 Jun 2026 and described as significantly overdue. No customer reply in the thread.
8 Jul 2026 Upcoming webinarAlice Brewer invited Asif Jagger to a BB-Demo webinar on 16 Jul 2026 at 14:00 UK time about heads of data using the brain for strategic decisions. No reply in the thread.
6 Jul 2026 Setting up our next check-inAmara Obi cites rising monthly users and more questions from account managers and proposes a check-in. Gemma Holt agrees, offers next-week mornings, and puts customer service access at the top of her list.
7 Jul 2026 Renewal and noticeOn 6 Jul 2026 Craig Oduya gives notice that Calderbrook will not renew when the term ends on 1 Sep 2026, citing the in-house build and supplier consolidation. He asks for a written exit plan. Amara Obi acknowledges and copies Sofia Marchetti.
6 Jul 2026 Invoice INV-003-0004 for your recordsPurely billing thread. Rachel Dunmore sent invoice INV-003-0004, issued 6 Jul 2026, for the next quarter in advance and asked Annelies de Vries which PO number to quote. There is no customer response in the thread.
4 Jul 2026 BB-Demo webinarLogistical marketing invitation from Alice Brewer to Ian Brearley, a Data Analyst, for the 16 Jul 2026 webinar. No customer reply in the thread, so no signal on interest or value.
8 Jul 2026 Discovery call, Halberd PointLogistical thread: Jordan Pike arranged a discovery call with Andre Holloway of Halberd Point Insurance for Wednesday 8 Jul 2026 at 14:00 ET. The thread holds no discussion of needs, price or terms.
2 Jul 2026 Catch-up callMarcus Bell asked Rebecca Nuttall for a 30-minute catch-up on how they are using the brain, offering to walk through usage numbers. Rebecca agreed and proposed Thursday afternoon.
2 Jul 2026 Finding a time for a check-inHelen Marsden, Head of Business Intelligence, confirms her team's use has fallen as reporting is rebuilt on the in-house platform. She points Daniel Okafor to the data director for contract matters and wants board pack figures kept traceable.
1 Jul 2026 Invoice INV-031-0002Rachel Dunmore sent invoice INV-031-0002 for £22,000 to Kayla Russell on 1 Jul 2026, due 31 Jul 2026. This is a billing notice, and the thread holds no customer reply.
1 Jul 2026 Invoice INV-024-0007Logistical billing thread: Rachel Dunmore sent Wouter Kok invoice INV-024-0007 for £11,000, due 31 Jul 2026, under the Growth subscription. There is no customer response in the thread.
1 Jul 2026 Invoice INV-023-0003Billing thread. Rachel Dunmore sent Graham Rowntree invoice INV-023-0003 for the quarterly Enterprise subscription, net £30,125, gross £36,150, due 31 Jul 2026. No customer response in the thread.
2 Jul 2026 Security review session - schedulingHannah Lowe offered a working session on open security findings. CISO Megan Alvarez accepted Tuesday at 10:00 Eastern but set strict terms: written incident disclosure beforehand, no product walkthrough, and no approval implied.
1 Jul 2026 Invoice INV-001-0004 for the Enterprise subscriptionLogistical billing thread: Rachel Dunmore sends Harriet Gale invoice INV-001-0004 for the Enterprise subscription, 1 Jul 2026 to 30 Jun 2027. There is no customer response in the thread.
30 Jun 2026 BB-Demo webinar, 16 Jul 2026Alice Brewer invited Steve Yates, Client Services Manager, to a 16 Jul 2026 webinar on building dashboards teams will use. Marketing outreach; there is no customer response in the thread.
30 Jun 2026 Wexmoor QBR: summary and next stepsElena Novak sent Dana Whitaker and Tyler Brooks the written QBR summary: usage up, two tickets handled, a £50,000 subscription to 1 Feb 2027, nothing outstanding. No customer reply in the thread.
3 Jul 2026 Quillmark Health and BB-Demo: negotiation next stepsTasha Greene, Procurement Director, told Jordan Pike that Quillmark Health has decided not to proceed with BB-Demo and will use another vendor. The proposal is closed on their side and no written feedback will be given.
2 Jul 2026 Following up on your support ticketGemma Holt confirms the resolved ticket now gives correct answers, says account managers love the brain, and asks about adding customer service and the cost. Any spend needs her director's approval.
28 Jun 2026 Invitation: BB-Demo webinar on Thursday 16 July 2026Marketing invited Callum Reid to the customer webinar on 16 Jul 2026 and floated a customer story. This is a one-way invitation: there is no customer response in the thread.
25 Jun 2026 Invitation: BB-Demo webinar on Thursday 16 July 2026Logistical marketing invitation from Alice Brewer to Siobhán Dunne for the 16 Jul 2026 webinar, aimed at Growth tier teams. Alice asks for a reply by the end of next week. No customer response in the thread.
26 Jun 2026 Follow-up from the review and next stepsAfter the review call, Marcus Bell promised a usage breakdown by person and an admin session. Aisha Rahman confirmed the note and asked for help checking the figures are current before the Tuesday review. Gareth Whitlam did not reply.
26 Jun 2026 Getting a check-in in the diaryAmara Obi introduces herself as the new customer success manager and asks for a check-in. Karin Sjöberg agrees, wants to bring an e-commerce colleague, and has not yet thought through who else needs access.
24 Jun 2026 Invitation: BB-Demo webinar in JulyLogistical marketing invitation from Alice Brewer to Gráinne Lynch for the 16 Jul 2026 webinar, noting finance colleagues are welcome. No customer response in the thread.
24 Jun 2026 Invoice INV-022-0003: payment reminderRachel Dunmore chased Dan Kitching for invoice INV-022-0003, overdue since 17 June 2026, with £19,500 outstanding and £23,400 gross. There is no customer response in the thread.
26 Jun 2026 Finding time to close out the evaluationMegan Alvarez, CISO, told Jordan Pike that the security review has concluded and the business has gone with another vendor, which she calls final. She will take a short call to close out open findings.
25 Jun 2026 Fenmoor order form for signaturePriya Raman sent Fenmoor's Growth to Enterprise order form for signature. Richard Thorne replied asking for the annual subscription and one-off implementation as two plain lines, and gave no signing date until the board has seen it.
30 Jun 2026 Fenmoor renewal and the additional teamsLouise Carver of procurement will accept list price on the Enterprise order form if onboarding of the two additional teams is written into it. Her 30 Jun 2026 redline stays subject to contract and Richard's sign-off.
23 Jun 2026 Finding time for a check-in on the brainGareth Whitlam replied to Marcus Bell's check-in request that nothing yet shows what the business gets for what it pays. He wants a one-page usage summary first and will take no view on the renewal until he has seen it.
30 Jun 2026 Fenmoor Enterprise order form - where we have got toProcurement returns a redline on termination and service credit wording, insists on Fenmoor's paper and subject to contract. Richard Thorne wants no new commitment until agreed. No signed form appears in the thread.
29 Jun 2026 Scheduling your quarterly business reviewElena Novak and Dana Whitaker scheduled the quarterly business review. Dana wants a finance colleague present to see value for money, and wants assurance that the more urgent ticket will not recur.
24 Jun 2026 Onboarding sessions: finding a slot for the Salesforce connector workLaura Penhaligon asked Tyler Nguyen for slots to walk through the Salesforce connector setup. Tyler replied on 24 Jun 2026 offering Thursday 09:00 or Friday 10:00. Admin rights are still undecided.
22 Jun 2026 Next onboarding session and training slotsOnboarding thread. Hamza Akhtar proposes a hands-on session for day-to-day users and a smaller admin session. Josh Fairburn agrees the plan, suggests slots and will send names of attendees from the home managers.
18 Jun 2026 Invoice INV-009-0003 for additional usersBilling note: Rachel Dunmore sent Rajesh Mistry invoice INV-009-0003 for the additional users, £4,405 net and £5,286 gross, due 18 Jul 2026, and asked for a PO number. There is no customer response in the thread.
19 Jun 2026 Proposal following our callMatteo Ricci sets out the Enterprise proposal at a total deal value of £155,000 including implementation. Ronan Tierney will proceed if the CISO and procurement are content, and asks about board risk from open security points.
18 Jun 2026 Finding a time to talk about the renewalHollie Grieve asks for time to discuss the term ending 1 Sep 2026. Craig Oduya says the arrangement is under review against an in-house build on Microsoft, gives no decision either way, and wants to know what happens to data and configuration.
18 Jun 2026 Scheduling the QBRGareth Whitlam, Finance Director, replied to a QBR request with three questions: what Brackwell is paying for, who asks the questions, and why there are no tickets. He wants per-user usage in writing and will give only half an hour.
18 Jun 2026 Renewal conversation - finding a timePriya Raman asks Richard Thorne for a half-hour renewal conversation with Daniel Okafor ahead of the 30 Jun 2026 term end and offers a one-page terms summary. There is no customer response in the thread.
17 Jun 2026 Your support ticket: checking it's sortedSupport thread. Bethan Lister followed up a ticket about admin view data not matching after a refresh. Josh Fairburn confirmed the figures now match for that home and others, and is happy for it to be closed.
17 Jun 2026 Invoice INV-015-0004Rachel Dunmore sent invoice INV-015-0004 for £22,000 net (£26,400 gross), covering the Starter tier from 1 Jul 2026 to 30 Jun 2027, due 17 Jul 2026. She asked for a PO number. No reply in the thread.
23 Jun 2026 Follow-up: user add-on and customer service accessAfter the planners' add-on of twenty users at £4,405 plus VAT, Gemma Holt asks to add customer service too. Rajesh Mistry wants it quoted separately for cost per head. Lewis Kerr owes a quote.
18 Jun 2026 Walking you through the proposalMostly logistical: Matteo Ricci and Niamh Costello fix a 15:00 Thursday walkthrough of the proposal. Niamh wants her CISO comfortable first and asks for a clear split between committed items and those still dependent on engineering.
16 Jun 2026 Notes from our check-inMarcus Bell's notes after a call with Jenna Price: only a couple of the fifteen licensed users log in regularly, and three tickets in a month all came from her. There is no customer response in the thread.
15 Jun 2026 Invoice INV-031-0001Billing thread: Rachel Dunmore sent Kayla Russell, Controller, invoice INV-031-0001 for the £6,000 implementation fee, due 15 Jul 2026. Sent 15 Jun 2026. There is no customer response in the thread.
18 Jun 2026 Scheduling: next onboarding stepsLogistical thread: Ollie Pearson proposed connector configuration sessions and Markus Hofmann confirmed Tuesday and Wednesday and blocked the time. Cooperative, no commercial content.
16 Jun 2026 Booking a check-inMarcus Bell asked Helen Varley for a check-in. Helen accepted a Thursday 14:00 slot and set three agenda points: usage by trust, what drives delivery queries, and what she can take back to the account managers.
18 Jun 2026 Order form for signature: additional Growth usersLewis Kerr sent Rajesh Mistry an order form at £4,405 plus VAT, co-termed to the 4 Jan 2027 renewal. Rajesh checked usage and cost per head, then returned it signed; Lewis confirmed receipt on 18 Jun 2026.
16 Jun 2026 Your Growth add-on quote and next stepsLewis Kerr sends a £4,405 add-on quote, exclusive of VAT, co-termed to the 4 Jan 2027 renewal, hoping for signature by 17 Jun 2026. Gemma Holt is positive but cannot sign without Rajesh, who wants usage figures and cost per head.
11 Jun 2026 Setting a time for the security review walkthroughHannah Lowe asked Megan Alvarez on 11 Jun 2026 for a full session to walk through architecture, access model and written questionnaire answers. There is no customer response in the thread.
11 Jun 2026 Order form for signatureJordan Pike sent Alyssa Jenkins, President, an order form for Starter tier at £28,000 on 10 Jun 2026. She replied on 11 Jun 2026 that it was signed and sent back. Implementation was quoted at four weeks.
10 Jun 2026 Finding a time to talk through the add-onRajesh Mistry accepted a Friday 10:00 call on 10 Jun 2026 about additional users. He wants usage figures beforehand and cost per head split out, and will decide once he sees it is used.
12 Jun 2026 Rookhaven: notes after discovery and what comes nextAfter discovery, Tom Ashdown positioned Enterprise with a working deal figure of £155,000. Julian Ferrers asked about refresh-failure risk and sector references, and wants the security review before any commercial discussion.
9 Jun 2026 Follow-up: kickoff and next stepsLogistical follow-up after the kickoff call: BB-Demo lists actions for Salesforce access, first team, TMS and support system needs, and a draft shipper view. No customer response in the thread.
9 Jun 2026 Invitation: BB-Demo webinar, Thursday 18 June 2026Logistical event invitation from Alice Brewer to Johan Berglund, Head of E-commerce, for an online BB-Demo webinar on 18 Jun 2026. There is no customer response in the thread.
9 Jun 2026 Onboarding sessions: next stepsLogistical onboarding thread. Hamza Akhtar asks for two working sessions on incident, family contact and fee invoice sources. Josh Fairburn proposes Tuesday and Thursday mornings and will prepare a list of home codes.
11 Jun 2026 Security review: open findings and the next sessionDeclan Furlong finds the revised exit plan clearer but wants dated commitments on data return, and will not close the notification finding without the platform team's written commitment. He prefers to review documents first.
6 Jun 2026 Invitation: BB-Demo Customer Day LondonLogistical event invitation from Alice Brewer to Karin Sjöberg for the in-person BB-Demo Customer Day London on 11 Jun 2026. There is no customer response in the thread.
6 Jun 2026 BB-Demo Customer DayAlice Brewer invited Oliver Kirkby, Operations Analyst, to the annual Customer Day in London on 6 Jun 2026. Logistical invitation; there is no customer response in the thread.
5 Jun 2026 Invitation: BB-Demo Customer Day LondonLogistical event invitation: Alice Brewer invited CFO Marloes Hendriks, or a finance colleague, to Customer Day London on 11 Jun 2026. There is no customer response in the thread.

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

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