Your support ticket: checking it's sorted

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Hollowmere Care Group: documents · support

Support thread. Bethan Lister followed up a ticket about admin view data not matching after a refresh. Josh Fairburn confirmed the figures now match for that home and others, and is happy for it to be closed.

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Current to 11 Oct 26

Support thread. Bethan Lister followed up a ticket about admin view data not matching after a refresh. Josh Fairburn confirmed the figures now match for that home and others, and is happy for it to be closed.

Ask: Bethan re-ran the check and asked Josh to confirm that the admin view figures now line up for the home he checked before.

Customer view: Josh replied within about half an hour, confirmed the figures match, checked a couple of other homes, and thanked her.

Next: Bethan to close the ticket. The evidence does not show the root cause.

AI · claude-sonnet-5-5 · 11 Oct 2026

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Updated 9 Oct 26

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First message2026-06-17

Last message2026-06-17

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Bethan Lister 17 Jun 2026 10:50
to Josh Fairburn
Hi Josh, I've picked up your ticket again this morning to follow up. Just so I've got this right: the problem you raised was that the data in your admin view wasn't matching what you expected after the last refresh. I've re-run the check on our side and everything looks as it should from here. Can you try that and tell me what you see? 1. Open the admin view as you did before. 2. Look at the same home you were checking last time. 3. Let me know whether the figures now line up. I'll leave the ticket open until I hear back from you. Thanks, Bethan
Josh Fairburn 17 Jun 2026 11:15
to Bethan Lister
Hi Bethan, Thanks for the quick follow-up. I've just been through the steps and the figures now match for that home. I also checked a couple of others and they look fine too. Happy for you to close it on your side. Appreciate the help. Cheers, Josh

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