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Daniel Okafor wrote to Hugh Firth on 28 Jul 2026 after a call, flagging technical tickets including a high priority one, and asking about friction. The thread has no customer response.

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Current to 11 Oct 26

Daniel Okafor wrote to Hugh Firth on 28 Jul 2026 after a call, flagging technical tickets including a high priority one, and asking about friction. The thread has no customer response.

Ask: Daniel flags a couple of technical issues in recent tickets, one high priority, and says support will reach out. He asks how the team is finding the brain and whether there is friction.

Customer view: the evidence does not show Hugh's view. There is no customer response in the thread.

Next: the ticket detail and the usage trend are not in this thread, so check them before the next conversation.

AI · claude-sonnet-5-5 · 11 Oct 2026

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Updated 9 Oct 26

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First message2026-07-28

Last message2026-07-28

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Daniel Okafor 28 Jul 2026 10:46
to Hugh Firth
Hi Hugh, Thanks for jumping on a call this morning. I wanted to flag that we've picked up a couple of technical issues in your recent tickets, including one marked as high priority. I'll have our support team reach out directly, but I wanted to make sure you had visibility on our end. On a brighter note, your usage has been climbing nicely. How is the team finding the brain right now? Any friction points we should know about? Best wishes, Daniel

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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