Scheduling the QBR

Hi Gareth, Thanks for the time on our call. As promised, I'd like to get the next quarterly business review into the diary so we can go through how Brackwell is using the brain, and so you have something concrete in front of you before the contract conversation later in the year. I've pulled the numbers already. What I'd plan to cover: - Who is logging in and how that has moved against the previous quarter - Which connectors are live and what is being indexed from each - Questions asked, and which teams are asking them - How the depot account managers are using the delivery-exception view Happy to jump on a call, or to come to you if it is easier to do it in person at Trafford Park. Would one of the next couple of weeks work? Shall we book half an hour to start with and see how far we get? Thanks, Marcus Marcus Bell Customer Success Manager, BB-Demo

Marcus, I can do half an hour. Not an hour, I'm afraid. Before we meet, a few things I would like answered rather than presented to me. What exactly are we paying for? I have the order form in front of me. It is a Growth subscription for forty licensed users, running to 30 Nov 2026. Fine. But who is actually using it? Your own note says the number of people active has fallen against last quarter. I'm not minded to agree that this is a seasonal blip without seeing it. Second, who is asking the questions? If it is a handful of people in revenue operations, I need to know that. If it is the depot account managers, that is a different conversation. Third, I have not seen a single ticket from the team in the last month. I can read that two ways. Either it works perfectly or nobody is bothering. Which is it? Please send the usage figures in writing ahead of the call, by user, not as a chart. Show me the usage and I will decide whether the meeting needs to be longer. Gareth Whitlam, Finance Director