Finding time for a check-in on the brain

Hi Gareth, I don't think we've had a proper catch-up since you picked up the Brackwell account on the finance side, so I wanted to get something in the diary. I've pulled the numbers for the last quarter and there are a few things I'd like to walk you through: - how many people are actually logging in and asking questions - which teams and depots are getting the most from it - where usage has dipped, and what I think is behind that I'd rather you saw the real picture than a glossy one. Shall we book half an hour in the next week or so? Happy to jump on a call whenever suits, and I can share my screen so you can see it for yourself. Thanks, Marcus

Marcus, Thanks for the note. I've read the contract and the last few invoices. I have not yet seen anything that tells me what the business gets for what it pays each year. You say the usage is lower. How much lower? And who stopped using it? Show me the usage before the call, not during it. A one-page summary will do. If it needs a screen share to make sense, I doubt it will make sense to my board. I can do half an hour next week. Mornings are better. Please send the numbers first and I'll tell you what I think. I'm not minded to take a view on the renewal until I've seen them. Gareth Whitlam, Finance Director