What was said
What this says
Current to 11 Oct 26Amara Obi proposes a check-in, noting usage up, no overdue invoices and a couple of recent tickets. Gemma Holt picks Wednesday afternoon, says the account managers love it and will ask customer service to join.
Ask: Amara wants half an hour to review usage, what good looks like for the rest of the year, and the recent tickets. She also asks who else should attend.
Customer view: Gemma says the account managers love it and some new people have started using it. She wants to discuss anything still niggling on the tickets.
Next: confirm the Wednesday afternoon time and add a customer service attendee once Gemma confirms on Monday.
The thread
Updated 9 Oct 26Messages
- Amara Obi 30 Jul 2026 12:42Hi Gemma, Hope the week is going well. I'd like to get our next check-in in the diary, ideally for half an hour, so we can look at how the brain is being used across Harrowden and what good looks like for the rest of the year. Here's what the numbers say so far: usage is well up on last quarter, which is great to see, and there are no overdue invoices to worry about. There were a couple of tickets in the last month, so I'd like to run through those with you too and make sure they're properly closed off. Would early next week suit? Tuesday or Wednesday afternoon would work well for me, but I can flex. Who else should have access to the session? If anyone from customer service would find it useful, bring them along. Best, Amara Amara Obi Customer Success Manager, BB-Demo
- Gemma Holt 31 Jul 2026 16:42Hi Amara, Thanks for this. Wednesday afternoon works for me, Tuesday is a nightmare as we have the retailer review prep on. Anything after lunch is fine. Good to hear usage is up. The account managers love it, and I think a couple of new people have started poking around since we showed it at the team meeting. Happy to dig into the tickets too, I'd rather we talked about anything that's still niggling. I'll check if someone from customer service can join. Can we get them on the invite once we've settled the time? I'll confirm with them on Monday. Cheers, Gemma