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Follow-up from the review and next steps

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After the review call, Marcus Bell promised a usage breakdown by person and an admin session. Aisha Rahman confirmed the note and asked for help checking the figures are current before the Tuesday review. Gareth Whitlam did not reply.

What was said

What this says

Current to 10 Oct 26

After the review call, Marcus Bell promised a usage breakdown by person and an admin session. Aisha Rahman confirmed the note and asked for help checking the figures are current before the Tuesday review. Gareth Whitlam did not reply.

Ask: Aisha wants the session to cover how she checks the figures are current before the Tuesday operations review. She leaves contract matters to Gareth.

Customer view: she thinks depot account managers tried it and may not have returned. She finds it hard to see who has stopped using it, and would rather ask them first.

Next: Gareth sent no reply in this thread, so his reaction to the usage breakdown is not shown.

AI · claude-sonnet-5-5 · 10 Oct 2026

The thread

Updated 9 Oct 26
Typecs
Messages2
First message2026-06-25
Last message2026-06-26

Messages

  1. Marcus Bell
    Marcus Bell 25 Jun 2026 14:44
    to Gareth Whitlam, Aisha Rahman
    Hi Gareth, hi Aisha, Thanks both for your time on the review call. Here is a short note of what we covered and what I've got to do. What we covered: - usage across the depot teams has dipped over the last quarter, and a small group is doing most of the asking - Aisha is looking after the admin side at the moment and would like more help with it - Gareth would like a clearer picture of what the brain is used for week to week What I'll do: - send a usage breakdown by person, so you can both see who is using what - set up a short admin session with Aisha, so she isn't working through it alone What I need from you: - Aisha, could you tell me which depot teams you'd most like to see using it? Then I can aim the session at them. Happy to jump on a call if it's easier to talk it through. Thanks, Marcus
  2. Aisha Rahman
    Aisha Rahman 26 Jun 2026 12:17
    to Marcus Bell
    Hi Marcus, Thanks for the summary, that matches my notes. Just flagging a couple of things from my side. The Tuesday operations review is the thing I most need to be right, so if a session could cover how I check that the figures are current before the review, that would help me most. I've attached a screenshot of the page I usually start from, in case it shows what I'm looking at. On which teams, I think it's the depot account managers. A couple of them tried it at the start and I'm not sure they came back. Is it me, or is it quite hard to see who has stopped using it? I don't want to guess why, so I'd rather ask them first. I'll leave anything about the contract to Gareth. Thanks, Aisha

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