Notes and a few options

Email thread

Marcus Bell wrote on 4 Aug 2026 that usage was lower again since the refresh problem, the placements pipeline connector still holds back value, and the contract runs to the new year. No customer response in the thread.

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Current to 10 Oct 26

Marcus Bell wrote on 4 Aug 2026 that usage was lower again since the refresh problem, the placements pipeline connector still holds back value, and the contract runs to the new year. No customer response in the thread.

Ask: Marcus Bell set out three points in writing and offered a short call, a screen-share with one or two consultants, or a one-page summary to forward. He wants a clear view of what the brain does for Hollins Tarrant before the renewal conversation.

Customer view: there is no customer response in the thread.

Limit: Marcus said he could not give a date for any engineering work on the connector.

AI · claude-sonnet-5-5 · 10 Oct 2026

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Updated 9 Oct 26

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First message2026-08-04

Last message2026-08-04

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Marcus Bell 4 Aug 2026 15:24
to Jenna Price
Hi Jenna, Following on from our recent exchange, I wanted to put a few things in writing so you can pick them up when you have a spare moment. - Usage is lower again this month. Since the refresh problem last month, fewer people are opening the brain, and I'd like to help turn that round. - The connector for the placements pipeline is still the main thing holding back what your team sees. I can't give you a date for any engineering work, but I can help make sure the right information reaches the right people. - The contract runs to the new year, so there's time. I'd just like us to have a clear view of what the brain is doing for Hollins Tarrant before we get to that conversation. Options, whichever is easiest: a short call, a screen-share session with one or two of the consultants, or I put together a one-page summary for you to forward on. Just let me know which, if any, would help. Thanks, Marcus

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