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Thackwray Logistics

Watch£110kRenews 4 Apr 27

AI facts

Current to 14 Oct 26

Thackwray Logistics holds an Enterprise order form signed 31 Mar 2026 at £110k a year, running 4 Apr 2026 to 3 Apr 2027 with 99.9% availability and freshness credits. In 2026-09 it had 127 active users against 150 licensed and asked 5169 questions. The renewal on 4 Apr 2027 is 177 days away at a renewal price of £125k. A dashboard slowness ticket from 7 Oct 2026 is pending, and the P1 of 19 Jun 2026 missed its 30 min first response target.

Read from 23 calls · 43 email threads · 24 tickets · 1 news items · 2 deals · 6 people · 14 documents, newest 7 Oct 26

Profile

Updated 9 Oct 26
  • IndustryLogisticsSource: CRM company record
  • Websitethackwray.exampleSource: CRM company record
  • CountryUnited KingdomSource: CRM company record · CRM code GB · Region UK
  • HQ cityDoncasterSource: CRM company record
  • Size820 employeesSource: CRM company record
  • CRM ownerSophie LingSource: CRM company record · Account Executive · CSM Amara Obi
  • Customer since4 Apr 2025Source: first executed order form ctr_157_01, signed 21 Mar 2025 · Growth tier · In the CRM since 12 Dec 2024
  • TypeCustomerSource: contracts and invoices (signals) · CRM stage customer
  • StateWatchSource: AI assessment · Written 14 Oct 2026

AI opinion

Current to 14 Oct 26

Watch, because Kelly Swainston, the champion, left the platform on 2026-03-06 and Steven Holroyd still lacks a pound saving for his board. Billing is clean and use is broad, so a costed value case and a fix to the open ticket would steady the renewal.

AI · claude-opus-5-5 · 14 Oct 2026

Key facts

Updated 9 Oct 26
  • Contracted ARR£110,000Source: executed order form ctr_157_02, 4 Apr 2026 to 3 Apr 2027 · CRM £110,000 · Invoiced run rate £110,000 · As of 9 Oct 2026
  • Next renewal4 Apr 2027Basis: order form ctr_157_02 ends 3 Apr 2027 · In 177 days · Renewal price £125,000 (+13.6%) · list price of the tier on the renewal date (price book); v1 prices and first-term discounts end at renewal
  • Term4 Apr 2026 to 3 Apr 2027Source: order form ctr_157_02 (renewal), signed 31 Mar 2026 · Billed annually · 150 seats, 20 connectors
  • TierEnterpriseSource: the current order form
  • Last contact31 Aug 2026Email: Invitation: Your renewals, read by the brain · 39 days before 9 Oct 2026
  • Tenanteu-west-2Source: product analytics, reporting since Apr 2025 · 14 connectors configured
  • Licensed seats150127 active users in Sep 2026 · Order form ctr_157_02: 150 seats
Computedmade from

Next step

Current to 14 Oct 26
What
Amara Obi to start building a costed value case for Steven Holroyd now, ready for the 9 Nov 2026 check-in, combining usage recovery by team with a pound saving agreed with Josh Pearce. renewal
Who
Amara Obi Amara Obi
When
This week by 9 Oct 2026
Why
Amara Obi should build a costed value case for Steven Holroyd ahead of the booked 9 Nov 2026 check-in, because the renewal at £125k depends on usage and a saving he can show his board, and Kelly Swainston, the champion, has left.

AI · claude-opus-5-5 · 14 Oct 2026

The story

Current to 14 Oct 26
Watch

Watch: Thackwray Logistics pays £110k a year on Enterprise with broad use. Its champion Kelly Swainston has gone, and Finance Director Steven Holroyd ties the 4 Apr 2027 renewal at £125k to usage and a saving he can show his board.

Watch: Thackwray Logistics holds an executed Enterprise order form signed 31 Mar 2026 at £110k a year to 3 Apr 2027, with all invoices paid within terms. The renewal on 4 Apr 2027 is 177 days away at £125k (13.6%).

Active users held at 127 in 2026-05 and 2026-09 against 150 licensed. Questions rose from 4791 to 5169 after a dip to 2905 in 2026-08, and Josh Pearce, the only active admin, asks 14% over 90 days, down from 35%.

The champion, Kelly Swainston, was deactivated as a platform user on 6 Mar 2026, and Steven Holroyd ties the renewal to usage recovering. A P1 of 19 Jun 2026 missed its 30 min target, and a dashboard ticket is pending.

Amara Obi should start a costed value case for Steven by 9 Oct 2026, ready for the booked 9 Nov 2026 check-in.

AI · claude-opus-5-5 · 14 Oct 2026

ARR journey

Updated 9 Oct 26
Updated 09 Oct 26
CSV
Contracted ARRInvoiced ARR
£0k£60k£120kJun 25Sep 25Dec 25Mar 26Jun 26Sep 26newexpansion£110k£110kApr 25: Contracted ARR £44,000; Invoiced ARR £44,000May 25: Contracted ARR £44,000; Invoiced ARR £44,000Jun 25: Contracted ARR £44,000; Invoiced ARR £44,000Jul 25: Contracted ARR £44,000; Invoiced ARR £44,000Aug 25: Contracted ARR £44,000; Invoiced ARR £44,000Sep 25: Contracted ARR £44,000; Invoiced ARR £44,000Oct 25: Contracted ARR £44,000; Invoiced ARR £44,000Nov 25: Contracted ARR £44,000; Invoiced ARR £44,000Dec 25: Contracted ARR £44,000; Invoiced ARR £44,000Jan 26: Contracted ARR £44,000; Invoiced ARR £44,000Feb 26: Contracted ARR £44,000; Invoiced ARR £44,000Mar 26: Contracted ARR £44,000; Invoiced ARR £44,000Apr 26: Contracted ARR £110,000; Invoiced ARR £110,000May 26: Contracted ARR £110,000; Invoiced ARR £110,000Jun 26: Contracted ARR £110,000; Invoiced ARR £110,000Jul 26: Contracted ARR £110,000; Invoiced ARR £110,000Aug 26: Contracted ARR £110,000; Invoiced ARR £110,000Sep 26: Contracted ARR £110,000; Invoiced ARR £110,000

One point per month; the dot and figure at the right end are the latest value. Dashed upright lines mark dated events. Latest (Sep 26): Contracted ARR £110k; Invoiced ARR £110k. Invoiced ARR matches Contracted ARR in every month, so it is drawn dashed over it. Basis: accounting system, facts.arr_monthly:org_157.

Show the figures as a table
MonthContracted ARRInvoiced ARR
Apr 25£44,000£44,000
May 25£44,000£44,000
Jun 25£44,000£44,000
Jul 25£44,000£44,000
Aug 25£44,000£44,000
Sep 25£44,000£44,000
Oct 25£44,000£44,000
Nov 25£44,000£44,000
Dec 25£44,000£44,000
Jan 26£44,000£44,000
Feb 26£44,000£44,000
Mar 26£44,000£44,000
Apr 26£110,000£110,000
May 26£110,000£110,000
Jun 26£110,000£110,000
Jul 26£110,000£110,000
Aug 26£110,000£110,000
Sep 26£110,000£110,000
Accountingmade from

Platform usage

Updated 9 Oct 26
Active users · Sep 26
127level vs 3 months earlierof 150 included on the tier
Questions asked · Sep 26
5,169down 284 vs 3 months earlier
Connectors configured · Sep 26
14up 6 vs 3 months earlierof 20 included on the tier
Active admins · Sep 26
1level vs 3 months earlier
Data volume · Sep 26
52.4 GBup 23.8 GB vs 3 months earlier
Active users and questions · monthlyUpdated 09 Oct 26
CSV
Left axisActive usersLicensed seatsIncluded users (150)Right axisQuestions asked
00753,0001506,000May 25Jul 25Sep 25Nov 25Jan 26Mar 26May 26Jul 26Sep 26champion leftIncluded users (150)1505,169127Apr 25: Active users 13; Licensed seats 40; Questions asked 169May 25: Active users 23; Licensed seats 40; Questions asked 504Jun 25: Active users 27; Licensed seats 40; Questions asked 961Jul 25: Active users 31; Licensed seats 40; Questions asked 1,172Aug 25: Active users 34; Licensed seats 40; Questions asked 787Sep 25: Active users 34; Licensed seats 40; Questions asked 1,398Oct 25: Active users 34; Licensed seats 40; Questions asked 1,477Nov 25: Active users 34; Licensed seats 40; Questions asked 1,291Dec 25: Active users 34; Licensed seats 40; Questions asked 1,048Jan 26: Active users 34; Licensed seats 40; Questions asked 1,292Feb 26: Active users 34; Licensed seats 40; Questions asked 1,250Mar 26: Active users 34; Licensed seats 40; Questions asked 1,414Apr 26: Active users 127; Licensed seats 150; Questions asked 4,455May 26: Active users 127; Licensed seats 150; Questions asked 4,791Jun 26: Active users 127; Licensed seats 150; Questions asked 5,453Jul 26: Active users 127; Licensed seats 150; Questions asked 5,245Aug 26: Active users 127; Licensed seats 150; Questions asked 2,905Sep 26: Active users 127; Licensed seats 150; Questions asked 5,169

Questions asked are read on the right axis, on their own scale, and users on the left: questions run to thousands a month where users run to hundreds. The dotted line is the allowance. Dashed upright lines mark dated events. Latest (Sep 26): Active users 127; Licensed seats 150; Questions asked 5,169. Basis: product usage, facts.usage_monthly:org_157, signals:org_157.

Show the figures as a table
MonthActive usersLicensed seatsQuestions asked
Apr 251340169
May 252340504
Jun 252740961
Jul 2531401,172
Aug 253440787
Sep 2534401,398
Oct 2534401,477
Nov 2534401,291
Dec 2534401,048
Jan 2634401,292
Feb 2634401,250
Mar 2634401,414
Apr 261271504,455
May 261271504,791
Jun 261271505,453
Jul 261271505,245
Aug 261271502,905
Sep 261271505,169
Connectors, admins and data volume · monthlyUpdated 09 Oct 26
CSV
Left axisConnectors configuredActive adminsIncluded connectors (20)Right axisData volume
00.0 GB1030.0 GB2060.0 GBJun 25Sep 25Dec 25Mar 26Jun 26Sep 26Included connectors (20)52.4 GB141Apr 25: Connectors configured 1; Active admins 2; Data volume 2.80 GBMay 25: Connectors configured 5; Active admins 2; Data volume 14.26 GBJun 25: Connectors configured 5; Active admins 2; Data volume 14.54 GBJul 25: Connectors configured 6; Active admins 2; Data volume 17.79 GBAug 25: Connectors configured 6; Active admins 2; Data volume 18.13 GBSep 25: Connectors configured 6; Active admins 2; Data volume 18.46 GBOct 25: Connectors configured 6; Active admins 2; Data volume 18.80 GBNov 25: Connectors configured 6; Active admins 2; Data volume 19.13 GBDec 25: Connectors configured 6; Active admins 2; Data volume 19.47 GBJan 26: Connectors configured 6; Active admins 2; Data volume 19.81 GBFeb 26: Connectors configured 6; Active admins 2; Data volume 20.12 GBMar 26: Connectors configured 6; Active admins 2; Data volume 20.46 GBApr 26: Connectors configured 6; Active admins 1; Data volume 20.79 GBMay 26: Connectors configured 7; Active admins 1; Data volume 24.65 GBJun 26: Connectors configured 8; Active admins 1; Data volume 28.61 GBJul 26: Connectors configured 10; Active admins 1; Data volume 36.33 GBAug 26: Connectors configured 12; Active admins 1; Data volume 44.28 GBSep 26: Connectors configured 14; Active admins 1; Data volume 52.43 GB

Data volume is read on the right axis, in GB, and connectors and admins on the left, as counts: one scale would flatten the counts. The dotted line is the allowance. Latest (Sep 26): Connectors configured 14; Active admins 1; Data volume 52.4 GB. Basis: product usage, facts.usage_monthly:org_157, signals:org_157.

Show the figures as a table
MonthConnectors configuredActive adminsData volume
Apr 25122.80 GB
May 255214.26 GB
Jun 255214.54 GB
Jul 256217.79 GB
Aug 256218.13 GB
Sep 256218.46 GB
Oct 256218.80 GB
Nov 256219.13 GB
Dec 256219.47 GB
Jan 266219.81 GB
Feb 266220.12 GB
Mar 266220.46 GB
Apr 266120.79 GB
May 267124.65 GB
Jun 268128.61 GB
Jul 2610136.33 GB
Aug 2612144.28 GB
Sep 2614152.43 GB

Documents

Updated 9 Oct 26

14 documents in 6 folders; 3 drafts hang on their executed paper. All documents

  • commercial
  • delivery
  • presales

Size is importance: state 40%, category 20%, recency 25% (18-month half-life on the as-of date) and usage 15%. There are no view counts: usage means how many of our own analyses cite the document, saturating at 5. A draft hangs on the executed or issued document it drafts for, in the same folder. A draft with nothing executed behind it stays a small leaf on its own.

Folders and documents as a list
Documentsmade from

Open deals

Not yet analysedNo open deals.

Open tickets

Helpdeskmade from

Activity

Contacts

Evidence trail

Updated 9 Oct 26
Key
  • Source rows
  • Raw things
  • People
  • Organisation
  • Organisation AI
  • Pages
  • AI-written record (ring)
  • not yet analysed
  • belongs to the organisation (one line per group)
  • Size: how many records a group holds

Thackwray Logistics' pages are written from 3 organisation-level AI texts (assessment / next steps) and 1 narrative-level AI text, which in turn draw on 105 AI summaries of 110 raw things (calls, tickets, emails, news), 6 people (6 with an AI write-up) and 10 staff (0 with an AI write-up), shown on 9 pages. 1 AI record in this trail is not yet analysed.

The trail as a list (block, record, entity, raw row)
  • Activity page block
  • AI opinion page block
    • Thackwray Logistics on Watch AI record
      • Thackwray Logistics – New entity
        • Thackwray Logistics entity
          • accounting/customers.csv org_157 raw row
          • crm/companies.csv org_157 raw row
          • product_analytics/tenants.csv org_157 raw row
        • contracts/order_form_lines.csv ctr_157_01:1 raw row
        • contracts/order_form_lines.csv ctr_157_01:2 raw row
        • contracts/order_forms.csv ctr_157_01 raw row
        • crm/deal_line_items.csv deal_157_01:1 raw row
        • crm/deal_line_items.csv deal_157_01:2 raw row
        • +7 more
      • Thackwray Logistics – Renewal entity
        • Thackwray Logistics entity
          • accounting/customers.csv org_157 raw row
          • crm/companies.csv org_157 raw row
          • product_analytics/tenants.csv org_157 raw row
        • contracts/order_form_lines.csv ctr_157_02:1 raw row
        • contracts/order_forms.csv ctr_157_02 raw row
        • crm/deal_line_items.csv deal_157_02:1 raw row
        • crm/deal_stage_history.csv deal_157_02:1 raw row
        • crm/deal_stage_history.csv deal_157_02:2 raw row
        • +3 more
      • Thackwray Logistics document roll-up AI record
      • INV-157-0001 entity
        • Thackwray Logistics entity
          • accounting/customers.csv org_157 raw row
          • crm/companies.csv org_157 raw row
          • product_analytics/tenants.csv org_157 raw row
        • accounting/invoice_lines.csv inv_157_001:1 raw row
        • accounting/invoices.csv inv_157_001 raw row
        • accounting/payments.csv pay_157_001 raw row
      • INV-157-0002 entity
        • Thackwray Logistics entity
          • accounting/customers.csv org_157 raw row
          • crm/companies.csv org_157 raw row
          • product_analytics/tenants.csv org_157 raw row
        • accounting/invoice_lines.csv inv_157_002:1 raw row
        • accounting/invoices.csv inv_157_002 raw row
        • accounting/payments.csv pay_157_002 raw row
      • INV-157-0003 entity
        • Thackwray Logistics entity
          • accounting/customers.csv org_157 raw row
          • crm/companies.csv org_157 raw row
          • product_analytics/tenants.csv org_157 raw row
        • accounting/invoice_lines.csv inv_157_003:1 raw row
        • accounting/invoices.csv inv_157_003 raw row
        • accounting/payments.csv pay_157_003 raw row
      • +95 more
  • ARR journey page block
    • facts.arr_monthly:org_157 facts table
      • Thackwray Logistics – New entity
        • Thackwray Logistics entity
          • accounting/customers.csv org_157 raw row
          • crm/companies.csv org_157 raw row
          • product_analytics/tenants.csv org_157 raw row
        • contracts/order_form_lines.csv ctr_157_01:1 raw row
        • contracts/order_form_lines.csv ctr_157_01:2 raw row
        • contracts/order_forms.csv ctr_157_01 raw row
        • crm/deal_line_items.csv deal_157_01:1 raw row
        • crm/deal_line_items.csv deal_157_01:2 raw row
        • +7 more
      • Thackwray Logistics – Renewal entity
        • Thackwray Logistics entity
          • accounting/customers.csv org_157 raw row
          • crm/companies.csv org_157 raw row
          • product_analytics/tenants.csv org_157 raw row
        • contracts/order_form_lines.csv ctr_157_02:1 raw row
        • contracts/order_forms.csv ctr_157_02 raw row
        • crm/deal_line_items.csv deal_157_02:1 raw row
        • crm/deal_stage_history.csv deal_157_02:1 raw row
        • crm/deal_stage_history.csv deal_157_02:2 raw row
        • +3 more
      • INV-157-0001 entity
        • Thackwray Logistics entity
          • accounting/customers.csv org_157 raw row
          • crm/companies.csv org_157 raw row
          • product_analytics/tenants.csv org_157 raw row
        • accounting/invoice_lines.csv inv_157_001:1 raw row
        • accounting/invoices.csv inv_157_001 raw row
        • accounting/payments.csv pay_157_001 raw row
      • INV-157-0002 entity
        • Thackwray Logistics entity
          • accounting/customers.csv org_157 raw row
          • crm/companies.csv org_157 raw row
          • product_analytics/tenants.csv org_157 raw row
        • accounting/invoice_lines.csv inv_157_002:1 raw row
        • accounting/invoices.csv inv_157_002 raw row
        • accounting/payments.csv pay_157_002 raw row
      • INV-157-0003 entity
        • Thackwray Logistics entity
          • accounting/customers.csv org_157 raw row
          • crm/companies.csv org_157 raw row
          • product_analytics/tenants.csv org_157 raw row
        • accounting/invoice_lines.csv inv_157_003:1 raw row
        • accounting/invoices.csv inv_157_003 raw row
        • accounting/payments.csv pay_157_003 raw row
  • AI facts page block
    • Thackwray Logistics on Watch AI record
      • Thackwray Logistics – New entity
        • Thackwray Logistics entity
          • accounting/customers.csv org_157 raw row
          • crm/companies.csv org_157 raw row
          • product_analytics/tenants.csv org_157 raw row
        • contracts/order_form_lines.csv ctr_157_01:1 raw row
        • contracts/order_form_lines.csv ctr_157_01:2 raw row
        • contracts/order_forms.csv ctr_157_01 raw row
        • crm/deal_line_items.csv deal_157_01:1 raw row
        • crm/deal_line_items.csv deal_157_01:2 raw row
        • +7 more
      • Thackwray Logistics – Renewal entity
        • Thackwray Logistics entity
          • accounting/customers.csv org_157 raw row
          • crm/companies.csv org_157 raw row
          • product_analytics/tenants.csv org_157 raw row
        • contracts/order_form_lines.csv ctr_157_02:1 raw row
        • contracts/order_forms.csv ctr_157_02 raw row
        • crm/deal_line_items.csv deal_157_02:1 raw row
        • crm/deal_stage_history.csv deal_157_02:1 raw row
        • crm/deal_stage_history.csv deal_157_02:2 raw row
        • +3 more
      • Thackwray Logistics document roll-up AI record
      • INV-157-0001 entity
        • Thackwray Logistics entity
          • accounting/customers.csv org_157 raw row
          • crm/companies.csv org_157 raw row
          • product_analytics/tenants.csv org_157 raw row
        • accounting/invoice_lines.csv inv_157_001:1 raw row
        • accounting/invoices.csv inv_157_001 raw row
        • accounting/payments.csv pay_157_001 raw row
      • INV-157-0002 entity
        • Thackwray Logistics entity
          • accounting/customers.csv org_157 raw row
          • crm/companies.csv org_157 raw row
          • product_analytics/tenants.csv org_157 raw row
        • accounting/invoice_lines.csv inv_157_002:1 raw row
        • accounting/invoices.csv inv_157_002 raw row
        • accounting/payments.csv pay_157_002 raw row
      • INV-157-0003 entity
        • Thackwray Logistics entity
          • accounting/customers.csv org_157 raw row
          • crm/companies.csv org_157 raw row
          • product_analytics/tenants.csv org_157 raw row
        • accounting/invoice_lines.csv inv_157_003:1 raw row
        • accounting/invoices.csv inv_157_003 raw row
        • accounting/payments.csv pay_157_003 raw row
      • +95 more
  • Contacts page block
    • Kelly Swainston entity
      • Thackwray Logistics entity
        • accounting/customers.csv org_157 raw row
        • crm/companies.csv org_157 raw row
        • product_analytics/tenants.csv org_157 raw row
      • crm/contacts.csv per_15701:org_157 raw row
      • product_analytics/users.csv usr_157_002 raw row
    • Steven Holroyd entity
      • Thackwray Logistics entity
        • accounting/customers.csv org_157 raw row
        • crm/companies.csv org_157 raw row
        • product_analytics/tenants.csv org_157 raw row
      • crm/contacts.csv per_15702:org_157 raw row
      • product_analytics/users.csv usr_157_004 raw row
    • Josh Pearce entity
      • Thackwray Logistics entity
        • accounting/customers.csv org_157 raw row
        • crm/companies.csv org_157 raw row
        • product_analytics/tenants.csv org_157 raw row
      • crm/contacts.csv per_15703:org_157 raw row
      • product_analytics/users.csv usr_157_001 raw row
    • Lindsey Ward entity
      • Thackwray Logistics entity
        • accounting/customers.csv org_157 raw row
        • crm/companies.csv org_157 raw row
        • product_analytics/tenants.csv org_157 raw row
      • crm/contacts.csv per_15704:org_157 raw row
    • Natasha Greaves entity
      • Thackwray Logistics entity
        • accounting/customers.csv org_157 raw row
        • crm/companies.csv org_157 raw row
        • product_analytics/tenants.csv org_157 raw row
      • crm/contacts.csv per_15705:org_157 raw row
      • product_analytics/users.csv usr_157_003 raw row
    • Wayne Dobson entity
      • Thackwray Logistics entity
        • accounting/customers.csv org_157 raw row
        • crm/companies.csv org_157 raw row
        • product_analytics/tenants.csv org_157 raw row
      • crm/contacts.csv per_15706:org_157 raw row
  • Open deals (not yet analysed) page block
    • Thackwray Logistics entity
      • accounting/customers.csv org_157 raw row
      • crm/companies.csv org_157 raw row
      • product_analytics/tenants.csv org_157 raw row
  • Documents page block
  • hero page block
    • Key facts page block
      • Evidence trail page block
        • The story page block
          • Next step page block
            • Open tickets page block
              • Profile page block
                • Sources page block
                  • Platform usage page block
                    Computedmade from
                    Sources AI · Accounting · Calls · Contracts · CRM · Documents · Events · Support · Email · Web · Usage

                    BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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                    What the data covers

                    DataRecords
                    Organisations225
                    People at customers862
                    BB-Demo staff58
                    Calls1,995
                    Email threads3,013
                    Support tickets1,159
                    Documents1,218
                    Deals315
                    Invoices285
                    Events49
                    News items119

                    Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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