Salesforce connector sync stopped

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Thackwray Logistics · Salesforce connector sync stopped

Salesforce connector stopped syncing; Connor identified OAuth token expiry, instructed Josh to re-authorize connector, sync resumed.

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What happened

What this says

Current to 14 Oct 26

Salesforce connector stopped syncing; Connor identified OAuth token expiry, instructed Josh to re-authorize connector, sync resumed.

Problem: Connector status showed connected but no syncs for two days; Josh confirmed no changes on his side. Handling: Connor diagnosed OAuth token expiration, sent Josh connector re-authorization steps (Admin > Connectors > Salesforce > Reconnect), syncs resumed. Watch: First response delayed but root cause identification took until 26 Jan 2026. Standard token refresh resolved the issue. Typical connector maintenance scenario.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryconnector_sync

Channelchat

First response (min)431

CSAT4

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created · Josh Pearce 21 Jan 2026 17:32
Hi, the Salesforce connector seems to have stopped pulling data. The last record update was yesterday and nothing's come through since then. I've checked our Salesforce credentials and they look fine. Can you help us figure out what's going on? Thanks, Josh.
public_reply · Connor Webb 22 Jan 2026 00:43
Hi Josh, thanks for reporting this. Can you check the connector status in the admin panel and let me know if it's showing any error messages? Also, when you last saw a successful sync happen? That'll help me track down what's going on. Connor.
public_reply · Josh Pearce 22 Jan 2026 10:00
The connector status shows connected but no syncs for the past two days. The last sync was at 14:30. No error messages, it's just stopped pulling. I didn't make any changes to the Salesforce setup around that time, so it's odd. What should I check next?
public_reply · Connor Webb 26 Jan 2026 13:08
Right, I've dug into this. The Salesforce OAuth token expired a few days ago at around 16:00, which matches when your syncs stopped. You'll need to re-authorise the connector - go to Admin > Connectors > Salesforce and click Reconnect. That should get the syncs running again. Let me know once you've done that and I'll keep an eye on it. Cheers, Connor.
status_change · Connor Webb 18 Feb 2026 13:40
status_change · 22 Feb 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
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Data	Records
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Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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