Dashboard sorting not working correctly
Ticketclosed
Thackwray Logistics · Dashboard sorting not working correctly
Dashboard sorting on order date column reversed expected direction: descending input showed ascending results. Bethan identified sort logic bug affecting date fields. Development team working on fix for next release with workaround provided.
What happened
What this says
Current to 14 Oct 26Dashboard sorting on order date column reversed expected direction: descending input showed ascending results. Bethan identified sort logic bug affecting date fields. Development team working on fix for next release with workaround provided.
Problem: Orders dashboard sorting by date field in descending order showed ascending results instead, consistently.
Handling: Bethan Lister diagnosed the issue within two business days, identified root cause in sort logic, escalated to development, and offered a workaround. Kelly Swainston confirmed the workaround resolved immediate need.
Watch: Product bug in core functionality. Fix targeted for release. Consider scheduling priority when deploying to minimise Growth tier impact.
Details
Updated 9 Oct 26Trail
created · Kelly Swainston 3 Mar 2026 14:44Hi, we're seeing an issue with the Growth dashboard where the sorting doesn't seem to be working properly. When I try to sort by order date in descending order, the results are coming back in ascending order instead. Can you take a look? Thanks, Kelly.- public_reply · Bethan Lister 3 Mar 2026 16:14Thanks, Kelly. Just so I've got this right - you're clicking the column header to sort, and it's doing the opposite of what you'd expect? Can you tell me which dashboard and which column you're sorting by? I'll have a look at the issue. Cheers, Bethan.
- public_reply · Kelly Swainston 5 Mar 2026 15:47It's the Orders dashboard, sorting by Order Date. I click descending and it shows ascending. It's happening consistently. Let me know what you find. Thanks, Kelly.
- public_reply · Bethan Lister 6 Mar 2026 16:12Found it! There's a bug in the sort logic where date fields are being reversed. I've logged this with the development team and they're working on a fix. Should be out in the next release, about a week from now. I can show you a workaround in the meantime if you'd like. Cheers, Bethan.
- public_reply · Kelly Swainston 9 Mar 2026 12:59Perfect, thanks for finding that so quickly. The workaround will work for us in the meantime. Appreciate it! Kelly.
- status_change · 13 Mar 2026 23:59