User licence expansion inquiry

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Thackwray Logistics · User licence expansion inquiry

Josh inquired about licensing additional users beyond 150-user Enterprise tier. Olivia Grant explained add-on pricing structure: additional users available in blocks of 10. Growth opportunity identified.

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Current to 14 Oct 26

Josh inquired about licensing additional users beyond 150-user Enterprise tier. Olivia Grant explained add-on pricing structure: additional users available in blocks of 10. Growth opportunity identified.

Problem: Customer reaching capacity on included user count and seeking options to expand.

Handling: Olivia Grant confirmed customer tier (Enterprise with 150 included users) and explained the add-on model for additional users in 10-user blocks.

Watch: Clear growth signal. Customer expanding user base indicates product adoption and team expansion. Opportunity to quantify growth trajectory and upsell additional connector capacity or Premium support.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

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Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybilling

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First response (min)384

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created · Josh Pearce 21 May 2026 08:49
We've had growth in our team and are adding more active users to the system. Our current setup is working well but we need to understand options for expanding our user count. What's the process for licensing additional users?
public_reply · Olivia Grant 21 May 2026 15:13
Thanks Josh. You're on our Enterprise tier with 150 licensed users included. If you need to grow beyond that, you can add additional users in blocks of 10 at a time. I'm happy to help you figure out what makes sense based on your growth plans. How many extra users are you thinking about?
status_change · Olivia Grant 26 May 2026 12:41
status_change · 30 May 2026 23:59

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