Thackwray Logistics

Executed Enterprise order form signed 31 Mar 2026: £110k annual recurring charge, 4 Apr 2026 to 3 Apr 2027, 99.9% availability, P1 within 0.5 hours, freshness credits. Three drafts are superseded. All 14 documents were read.

Executed: four documents are executed. The current terms sit in the order form signed 31 Mar 2026, which moves Thackwray Logistics from Growth to Enterprise at a £110k annual recurring charge, with no discount, from 4 Apr 2026 to 3 Apr 2027.

That order form sits under the Master Services Agreement and the Data Processing Agreement, both signed 21 Mar 2025. It prevails over the agreement for its lines and service levels.

Prior term: the Growth order form signed 21 Mar 2025 set £44k a year plus a £12k one-off implementation. Its term ended on 3 Apr 2026.

Open items: nothing is open on the current term. Three drafts are superseded: Proposal v1 of 5 Feb 2025, the MSA v2 draft of 3 Mar 2025, and Renewal Proposal v1 of 28 Jan 2026, an internal draft at £110k never shared with the customer.

Contradictions: no executed documents disagree on price or dates. The onboarding plan of 9 Apr 2025 labels £44k as contracted annual recurring revenue, while the Growth order form states it as the subscription price.

The renewal proposal of 2 Feb 2026 gives Enterprise service levels only as higher or faster than Growth, without figures. The Growth order form billed annually in advance; the Enterprise order form says only that the subscription is invoiced annually.

Commitments: these come from the Enterprise order form and the Data Processing Agreement.

• Availability 99.9% and P1 first response within 0.5 hours.
• Nightly refresh complete by 07:00 customer local time on business days.
• Service credit of 10% of one month's fee for each month with a breach, covering availability and data freshness.
• Invoices payable within 30 days of the invoice date.
• Data processing under the DPA, with breach notice without undue delay and return or deletion of data at the end.

Gaps: the roll-up covers all 14 documents. The Enterprise order form names the customer signer only as Authorised signatory and states no renewal notice period or auto-renewal.

The QBR of 20 Aug 2026 reports active users down by around a fifth against 150 licensed seats, with no measured value figure. It puts the renewal notice three months before the term ends on 3 Apr 2027.

AI · claude-opus-5-5 · 14 Oct 2026