Thackwray Logistics - Order Form (signed)
Documentexecuted Thackwray Logistics · order_form · executed · 2025-03-21
Executed order form for the Growth tier, signed on 21 Mar 2025, running 4 Apr 2025 to 3 Apr 2026. Subscription £44k a year, implementation £12k one-off. Availability 99.5%, P1 first response 1 business hour.
What it says
What this says
Current to 13 Oct 26Executed order form for the Growth tier, signed on 21 Mar 2025, running 4 Apr 2025 to 3 Apr 2026. Subscription £44k a year, implementation £12k one-off. Availability 99.5%, P1 first response 1 business hour.
What it is: an executed order form under the BB-Demo master services agreement and data processing agreement, signed by Lewis Kerr for BB-Demo. It sets out Growth tier at "£44k" a year plus a "£12k" fixed-fee implementation, with "No discount applies to either line."
Commits: availability of 99.5%, P1 first response of 1 business hour, and a service credit of "10% of one month's fee for each month in which availability is breached". Credit basis is availability only, not data freshness.
Unusual: nothing off the standard Growth terms in the document. The customer signatory is shown only as "Authorised signatory", so the evidence does not show who signed.
Not settled: the term ended on 3 Apr 2026, before the as-of date. The document only says the customer success manager will contact the Customer about renewal, so it does not show whether the subscription renewed or at what price.
As found in this document
Current to 9 Oct 26- Date end3 Apr 2026Source: object_read:doc_157_007
- Date signed21 Mar 2025Source: object_read:doc_157_007
- Date start4 Apr 2025Source: object_read:doc_157_007
- Price£44,000Source: object_read:doc_157_007
- Availability99.5%Source: object_read:doc_157_007
- P1 first response1 business hourSource: object_read:doc_157_007
- Service credit10% of one month's fee for each month in which availability is breached10% of one month's fee for each month in which availability is breached · Source: object_read:doc_157_007
- Credit basisAvailability onlySource: object_read:doc_157_007
- Subscription price£44,000Source: object_read:doc_157_007
- Implementation fee£12,000, one-off, fixed feeSource: object_read:doc_157_007
- Billing frequencyAnnual, in advanceSource: object_read:doc_157_007
- Payment terms30 daysSource: object_read:doc_157_007
- Implementation scopeImplementation, Growth (eight weeks, up to eight connectors)Implementation, Growth (eight weeks, up to eight connectors) · Source: object_read:doc_157_007
The document
Body
Thackwray Logistics - Order Form (signed)
Status: Executed. Signed on 21 Mar 2025.
Parties
| Customer | Thackwray Logistics, Doncaster |
| Supplier | BB-Demo, London |
| Account owner (BB-Demo) | Sophie Ling |
| Customer success manager (BB-Demo) | Amara Obi |
| Account Executive (BB-Demo) | Lewis Kerr |
This order form is placed under the BB-Demo master services agreement and the data processing agreement signed by the parties on the same date.
Order summary
| Item | Detail |
|---|---|
| Tier | Growth |
| Subscription start | 4 Apr 2025 |
| Subscription end | 3 Apr 2026 |
| Billing frequency | Annual, in advance |
| Payment terms | 30 days |
Order lines
| SKU | Description | Qty | Unit price | Discount | Net | Type |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain – Growth | 1 | £44k | 0% | £44k | Recurring, annual |
| IMP-GROWTH | Implementation, Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | One-off, fixed fee |
Commercial totals
| Measure | Amount |
|---|---|
| Annual recurring revenue (subscription) | £44k |
| One-off implementation fee | £12k |
| Total contract value | £56k |
Read the whole document (2,780 characters)
The total contract value is the subscription for the first term plus the one-off implementation fee. The annual subscription price is £44k. No discount applies to either line.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Service credit | 10% of one month's fee for each month in which availability is breached |
| Credit basis | Availability only |
Service credits under this order form are given for availability. They are not given for data freshness, which is covered only by the Enterprise tier.
Scope
The Growth tier is bought so that client managers can see each brand's orders, returns tickets and service reviews together in one place. Implementation covers up to eight connectors over an eight week programme, delivered inside the Customer's own Snowflake account.
Billing
- The subscription is invoiced annually in advance from the subscription start date.
- The implementation fee is invoiced as a one-off fixed fee.
- Invoices are payable within 30 days of the invoice date.
Renewal
The subscription runs to 3 Apr 2026. Your customer success manager will contact the Customer ahead of the end of the term to discuss renewal.
Signatures
Signed by the authorised representatives of the parties on 21 Mar 2025.
| For the Customer | For BB-Demo | |
|---|---|---|
| Organisation | Thackwray Logistics | BB-Demo |
| Name | Authorised signatory, Thackwray Logistics | Lewis Kerr |
| Title | Authorised signatory | Account Executive |
| Date | 21 Mar 2025 | 21 Mar 2025 |