Onboarding session: connector access
Email thread Thackwray Logistics · cs
Laura Penhaligon chased the onboarding session. Josh Pearce replied five days later with the order system credentials, returns still waiting on IT, three pilot brands from Kelly and Thursday morning as his slot.
What was said
What this says
As at Fri 9 Oct 2026Laura Penhaligon chased the onboarding session. Josh Pearce replied five days later with the order system credentials, returns still waiting on IT, three pilot brands from Kelly and Thursday morning as his slot.
Ask: Laura needed the returns tool credential owner and a draft pilot brand list to keep the Growth rollout to plan.
Customer view: Josh apologised for the slow reply, citing the Easter backlog. He suggested connecting the order system first and adding returns afterwards.
Next: Thursday morning session, and Josh sends the three pilot brands separately.
The thread
Updated 9 Oct 26Messages
Laura Penhaligon 17 Apr 2025 13:42Hi Josh, Just a nudge on the onboarding session. I have a couple of slots free early next week and would like to lock one in so we keep to the plan for the Growth rollout. Two things would help beforehand: - confirmation of who holds the credentials for the returns ticketing tool - a list of the brands Kelly wants in the pilot, even if it is only a first draft If it is easier to do this by phone, say so and I will call you. Kind regards, Laura
Josh Pearce 22 Apr 2025 14:22Hi Laura, Sorry for the slow reply, it has been a busy few days with the Easter backlog. I have the order system credentials now. The returns tool is still waiting on my colleague in IT, so I would suggest we do the order connection first and add returns afterwards. Kelly has given me three brands for the pilot and I will send them over separately. Thursday morning would work for the session if you are free. Thanks, Josh