Veldmaat Payments holds a Growth order form signed 16 Dec 2025 at £45,000 a year, billed quarterly at £11,250, running 5 Jan 2026 to 4 Jan 2027. Active users rose from 23 in 2026-05 to 41 in 2026-09 (78%) against 40 licensed. Invoices were raised at £12,500 a quarter, and the July invoice has been disputed since 14 Jul 2026 and is 65 days overdue. The renewal deal stands at £50,000, expected to close 14 Dec 2026. Nightly refreshes have repeatedly finished after 07:00.

AtRisk, because the renewal is 88 days away with an open invoice dispute caused by B-Brain over-billing, and Joost Verbeek has challenged the renewal figure while pressing for a refresh credit. Rising usage, with 41 active users against 40 licensed, is the value case to bring.

• Invoices were raised at £12,500 a quarter against £11,250 in the executed order form, leaving £5,000 owed back and one invoice disputed and 65 days overdue.
• Joost Verbeek has challenged the renewal figure and will not discuss renewal or growth until the credit question and the corrected invoice are closed.
• Repeated late refreshes after 07:00 earn no credit under the executed Growth terms, which credit availability only, so the complaint has no contractual remedy.
• The P1 ticket of 21 Jul 2026 received a first response of 3 h 10 min against a target of 1 h.

• With 41 active users against 40 licensed, there is a case for extra users at the renewal once the open items are closed.
• Sanne Bakker asked for an earlier 06:00 refresh completion, which would need a contract change and could be offered at renewal.