Veldmaat Payments / BB-Demo – Kickoff
Callcompleted
Veldmaat Payments: documents · 2026-01-09 12:15
At the kickoff, Joost Verbeek said Veldmaat's invoices annualise above the executed order form figure, so the finance contact is holding payment. He called it a question about the paper, not the product. Only he has logged in so far.
What was said
What this says
Current to 10 Oct 26At the kickoff, Joost Verbeek said Veldmaat's invoices annualise above the executed order form figure, so the finance contact is holding payment. He called it a question about the paper, not the product. Only he has logged in so far.
What happened: Kickoff covered connectors, access, the nightly refresh and training. HubSpot had a healthy first load, and Zendesk was waiting on a credential from Sanne.
Customer view: Joost said the order form says forty-five thousand pounds a year, while the invoices annualise to fifty thousand. Ruben will not pay an amount that differs from the order form, so he holds it.
Commercial: Elena Novak committed to a written update by the end of the next day. She gave no date for Finance and the call does not show the cause of the gap.
Watch: One person has logged in against a licence of forty users. Joost also wants every missed refresh recorded, so early misses will be tracked.
Themes
Current to 9 Oct 26Theme
Invoice differs from order form
Importance
complaint
Sentiment
mixed
Voice
decision-maker
Who was there
BB-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
Current to 9 Oct 26- Elena Novak takes the invoice amount to Finance and writes to Joost by the end of the next day.
- Elena sends the connector schedule as a table with dates.
- Joost provides the Zendesk credential the same day so Yusuf Demir can run the load.
Risks
Current to 9 Oct 26- Veldmaat's finance contact is holding payment because the invoices annualise to fifty thousand pounds against forty-five thousand pounds on the executed order form.
- Only one person has logged in against a licence of forty users, so early adoption is thin.
- Joost wants missed refreshes recorded, so early misses against the 07:00 refresh will be tracked.
Opportunities
Current to 9 Oct 26- Training the account managers once HubSpot and Zendesk are loaded, then the merchant risk team, can build usage across the licence.
Transcript
Elena Novak NoneGood afternoon, Joost. Good afternoon, Yusuf. Can you both hear me clearly?
Joost Verbeek NoneHello, Elena. Yes. I hear you. Happy new year, also.
Yusuf Demir NoneHi both. Yes, I can hear you. Thanks for having me.- Elena Novak NoneThank you. As I wrote in my email, the agenda is as follows. First, a short welcome and the people. Second, the connectors and their order. Third, access and ownership on your side. Fourth, the refresh and how we will monitor it. Fifth, users and training. And sixth, the actions, which I will send in writing afterwards.
- Joost Verbeek NoneGood. Before that I have one point, so it is on the record. I will say it under item six, I think, but I mention it now.
- Elena Novak NoneOf course. We will make sure it is covered. Shall I begin with the welcome?
- Joost Verbeek NoneYes.
- Elena Novak NoneWelcome to BB-Demo, from all of us. Your contract started on 5 Jan 2026, and it runs to 4 Jan 2027. I am your customer success manager, and I work from Amsterdam, which I hope is a comfort. Yusuf is the engineer who will build your connectors, and he will be the person you speak to when a load is late. Tom remains your account owner for anything commercial.
- Joost Verbeek NoneGood that you are in Amsterdam. I appreciate it. Yusuf, where are we with the connectors?
- Yusuf Demir NoneHubSpot connector. First test load completed last night. Row count is healthy, and it matches what the source reported. Zendesk is configured, but I haven't run it yet because I'm waiting for the credential. The accounting system is queued after that.
- Joost Verbeek NoneThe credential for Zendesk. This is with Sanne. I will make sure it is done today.
- Elena Novak NoneTo confirm, that is an action for you, Joost: the Zendesk credential, by the end of today. I will write it in the actions.
- Yusuf Demir NoneOnce I have it I'll run Zendesk first thing and tell Elena the result, same day. I won't re-run anything without telling her.
- Joost Verbeek NoneGood. And the order form. What was agreed was a number of days for each connector. Please, Elena, restate what they are, so we are all looking at the same thing.
- Elena Novak NoneAs agreed in the executed order form, each connector carries a live-within commitment, counted from the start of the contract. I have the schedule in front of me. I will send it as a table with the dates, so there is no ambiguity. I do not wish to read the numbers aloud and risk a mistake.
- Joost Verbeek NoneOkay. Send the table. That is the correct way.
- Elena Novak NoneItem three. Access and ownership. Yusuf will need a role in your Snowflake account with the permissions Hannah described in the security review. Joost, who is the named owner on your side?
- Joost Verbeek NoneSanne is the admin and she is the owner for the technical side. I am the owner for decisions. For the business side, Femke represents the account managers.
- Yusuf Demir NoneThen I'll work with Sanne directly on the role and the credentials. Just so I have it clear: she grants the role, I don't create it.
- Joost Verbeek NoneCorrect. She grants it. You see only what the role allows.
- Elena Novak NoneThank you. Item four, the refresh. The nightly refresh completes by 07:00 your local time on business days. Yusuf, how do we monitor that during the first weeks?
- Yusuf Demir NoneEach night I check the load times and the row counts. If a load is late or the source returns an error, I look at it before you're in. And I'll message Elena with what failed, not just that it failed.
- Joost Verbeek NoneSanne checks every morning. She keeps her own log of the misses. If you miss, she will tell me, and I will tell you. To be honest, I do not expect it to be perfect in the first weeks, but I want it recorded.
- Elena Novak NoneThat is understood, and it is a reasonable position. I will keep a record on our side too, so that we compare the same dates.
- Joost Verbeek NoneGood. Now my point. It concerns the invoices.
- Elena Novak NonePlease go ahead.
- Joost Verbeek NoneThe order form says forty-five thousand pounds a year. The invoices that I see, annualised, work out at fifty thousand. Ruben has told me the same. He does not pay an amount that differs from the order form. So he holds it. This is not a complaint about the product. It is a question about the paper.
- Elena Novak NoneThank you for saying it clearly, Joost. To confirm, the contracted figure is the one on the executed order form, which is forty-five thousand pounds a year. The invoice should follow that. I will take the difference to our finance team today.
- Joost Verbeek NoneWhen will I have an answer? Give me a date.
- Elena Novak NoneI do not want to give you a date for Finance's work before I have checked with them, because I would rather be right than quick. What I can commit to is that you will have a written update from me by the end of tomorrow, with either the answer or the date they give me.
- Joost Verbeek NoneThat is acceptable. I note it. Written, by tomorrow.
- Yusuf Demir NoneI should say, I can't speak to the invoice side. I only have the connectors. But if it helps, nothing in the load schedule depends on it.
- Elena Novak NoneThank you, Yusuf. Item five. Users and training. Your licence covers forty users. At the moment, as I see it, one person has logged in.
- Joost Verbeek NoneThat is me. I am testing. Nobody else yet, because there is not much data yet.
- Elena Novak NoneThat is as expected. My proposal is that we bring in the account managers once HubSpot and Zendesk are loaded, and I run a first training session for them. Femke could be the first, since she has already seen the demo.
- Joost Verbeek NoneYes. Femke first, she will tell the others if it is good. And then the merchant risk team, after the accounting system.
- Elena Novak NoneTo confirm the sequence: HubSpot and Zendesk, then the account managers, then the accounting system, then the merchant risk team. I will put it in the plan with the dates against each step, and I will check the dates with Yusuf before I send them.
- Yusuf Demir NoneThat works. Give me the credential, and I'll tell you honestly how many days each one needs, not the hopeful number.
- Joost Verbeek NoneThat is what I want. The honest number.
- Elena Novak NoneThen to summarise the actions, and I will send them in writing today. One: Joost, the Zendesk credential, by the end of today. Two: Sanne grants the Snowflake role, and Yusuf confirms it works. Three: I send the connector schedule as a table. Four: I take the invoice amount to Finance and write to you by the end of tomorrow. Five: I send the training plan, with dates checked with Yusuf.
- Joost Verbeek NoneThat matches what I have. Good. Then I have nothing more.
- Elena Novak NoneThank you both. This was very clear. I will make sure that you have the email within the hour.
- Yusuf Demir NoneThanks, both. Speak soon.
- Joost Verbeek NoneThank you. Goodbye.
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