Femke Jansen
Person
Veldmaat Payments: documents · user
Femke Jansen is a Merchant Account Manager at Veldmaat Payments and a hands-on user, not an admin. She sees clear value in the merchant view but has been let down by stale data and connector lag. The evidence does not show her deciding or signing.
Who they are
Insight
Current to 11 Oct 26Femke Jansen is a Merchant Account Manager at Veldmaat Payments and a hands-on user, not an admin. She sees clear value in the merchant view but has been let down by stale data and connector lag. The evidence does not show her deciding or signing.
Role: Merchant Account Manager in Amsterdam, CRM role user, platform user since 5 Jan 2026, not an admin. She joined the 27 Oct 2025 demo and took the training calls on 23 Feb 2026 and 2 Mar 2026.
Influence: she shapes adoption among account managers. Colleagues are asking for logins, and she named three colleagues for the merchant view session. The evidence does not show who decides or signs; Joost Verbeek led the commercial questions.
Watch: she told Yusuf Demir that most of the team had not logged in because the data was wrong. She still falls back on HubSpot for live merchant calls. Freshness and the Zendesk ticket lag are the trust risks.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Veldmaat Payments | Merchant Account Manager | user | femke.jansen@veldmaat.example |
Activity
- 2 Mar 2026callVeldmaat Payments / B-Brain – Training
- 25 Feb 2026email_threadTraining session for the merchant view
- 23 Feb 2026callVeldmaat Payments / B-Brain – Training
- 16 Feb 2026email_threadTraining session for the account managers
- 27 Oct 2025callVeldmaat Payments / B-Brain – Demo
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