Accounting system connector not yet working

Ticketclosed

Veldmaat Payments: documents · Accounting system connector not yet working

Refresh failed to complete by 07:00 on 17 Feb 2026. B-Brain identified the accounting system API rate-limiting requests and escalated to platform team for tuning.

Priority high

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What happened

What this says

Current to 10 Oct 26

Refresh failed to complete by 07:00 on 17 Feb 2026. B-Brain identified the accounting system API rate-limiting requests and escalated to platform team for tuning.

Problem: The refresh timed out and did not complete by the 07:00 SLA deadline, repeating after Sanne's credential reconfiguration. The accounting system was throttling requests.

Handling: Bethan asked Sanne to restart the connector. The restart was attempted but 07:00 deadline was still missed with a timeout error. Bethan identified rate limiting from the accounting system API and escalated to the platform team.

Watch: Data freshness SLA breach requires platform intervention to handle source API rate limiting.

AI · claude-haiku-4-5-20251001 · 10 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)87

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created · Sanne Bakker 17 Feb 2026 13:23
Accounting system connector sync failed again. Refresh not complete at 07:00 this morning. See previous ticket. This is the second failure after reconfiguring the credential.
public_reply · Bethan Lister 17 Feb 2026 14:50
Can you try restarting the connector from the admin panel? I'll monitor the refresh logs on our side. Let me know once you've done that. Thanks, Bethan
public_reply · Sanne Bakker 18 Feb 2026 13:38
Restarted. Refresh still hasn't completed by 07:00. Last sync shows timeout error. Your accounting system is responding slowly or blocking our requests.
status_change · Bethan Lister 18 Feb 2026 16:28
internal_note · Bethan Lister 18 Feb 2026 16:45
Rate limiting issue identified. API enforcing request throttling. Escalate to platform team for ingestion service tuning.
status_change · 22 Feb 2026 23:59

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
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Data	Records
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