Training session for the account managers
Email thread Veldmaat Payments: documents · cs
Yusuf Demir asked Femke Jansen for a training slot for the account managers. Femke said most of the team has not logged in because the data was wrong, and asked for a freshness check first. Yusuf re-ran the load and agreed to a Wednesday session.
What was said
What this says
Current to 10 Oct 26Yusuf Demir asked Femke Jansen for a training slot for the account managers. Femke said most of the team has not logged in because the data was wrong, and asked for a freshness check first. Yusuf re-ran the load and agreed to a Wednesday session.
Ask: Yusuf Demir asked Femke Jansen for two slots for a short training session with her account managers.
Customer view: Femke said most of the team has not logged in because the data was not right, and asked for fresh data before the session. Yusuf traced the Zendesk lag to a filter in a view on the customer side and re-ran the load.
Next: Yusuf is to check the morning refresh before the Wednesday session and say so before starting if it is late.
The thread
Updated 9 Oct 26Messages
Yusuf Demir 16 Feb 2026 16:58Hi Femke, Sanne mentioned that you use the merchant view most days, and that you are the person on the account management side who will tell us what is missing. I would like to book a short training session for your team. We would go through one merchant from HubSpot and Zendesk together in the brain, and you can ask the questions you normally ask in calls. Could you suggest two slots that suit the team this week or next? Mornings are best for me. Thanks, Yusuf
Femke Jansen 17 Feb 2026 16:21Hi Yusuf, Thanks. Just to be clear, the team is small at the moment. Most of them have not logged in yet because the data was not right last week. A merchant was waiting for an answer and the brain showed an old ticket. Next week Tuesday or Wednesday morning is possible. Can you check that the data is fresh before the session? Otherwise it is a waste of their time. Groeten, Femke- Yusuf Demir 18 Feb 2026 12:42Femke, Understood. The Zendesk data was behind because of a filter in a view on your side, and I've re-run the load. Row count is moving again. I will check the morning refresh before the session and tell you if it has not finished. Let's take Wednesday morning. I will send an invitation and keep it to an hour. If the refresh is late that day, I will say so before we start rather than demo old data. Thanks, Yusuf