Training session for the merchant view
Email thread Veldmaat Payments: documents · cs
Yusuf Demir offered a training session on the merchant view after two high priority tickets. Femke Jansen accepted for three colleagues but pressed that the merchants are waiting and asked for the data to be checked first.
What was said
What this says
Current to 10 Oct 26Yusuf Demir offered a training session on the merchant view after two high priority tickets. Femke Jansen accepted for three colleagues but pressed that the merchants are waiting and asked for the data to be checked first.
Ask: Femke agreed to the session and named three colleagues who work on the same merchants. She wants the session held on Thursday afternoon without being moved.
Customer view: She is under pressure from merchants and does not yet trust the data, asking that it be verified before the session starts.
Next: Yusuf should confirm the loads are correct before the session and cover how to check the last good load.
The thread
Updated 9 Oct 26Messages
Yusuf Demir 25 Feb 2026 13:04Hi Femke, Following our call, I would like to set up a short training session on the merchant view, so you and your colleagues get the full picture from HubSpot and Zendesk in one place. I know the last two tickets were high priority and the data was not where you needed it. I've re-run the loads and told Elena. The session will also cover how to check the last good load yourself. Could you tell me which colleagues should join, and which day suits you next week? Thanks, Yusuf
Femke Jansen 27 Feb 2026 13:50Hi Yusuf, Thanks. The colleagues are the three who work on the same merchants as me. Thursday afternoon is best. Just to be clear, the merchants are waiting. Please do not move the session. Can you check that the data is correct before we start? Groeten, Femke