Veldmaat Payments / BB-Demo – Renewal

First renewal call, 88 days before the Growth term renews. Joost Verbeek has refused renewal talk while BB-Demo's over-billed invoice and the service credit answer stay open. Ruben Smit from accounts payable attends, so the billing error must be settled first.

Context: The executed order form sets Growth at £45,000 a year contracted ARR, but BB-Demo has invoiced £12,500 a quarter against £11,250. That puts the invoiced run rate at £50,000. INV-003-0004 is disputed and 65 days overdue.

Context: The next_steps record set 9 Oct 2026 for the credit note and the written credit answer. The evidence does not show whether either was sent. Check with Rachel Dunmore and Elena Novak before the call.

Approach: Open with the billing correction for Ruben Smit and the written service credit position for Joost Verbeek. Move to renewal price and seats only if Joost agrees that both are closed. The renewal figure of £50,000 needs the written breakdown Tom Ashdown agreed with Owen Tallis.

Watch for: Joost expects a remedy for late refreshes, but standard Growth terms credit availability only. Any goodwill gesture is Tom's call, so agree it beforehand. The open invoice inv_003_005 is also at £12,500 and is due on 4 Nov 2026.

AI · claude-opus-5-5 · 11 Oct 2026