Accounting connector not yet live

Email thread

Joost Verbeek says the accounting connector is not live within the period in the order form and that the promised written status did not arrive. He asks for a go-live date and a named B-Brain owner.

made from

What was said

What this says

Current to 10 Oct 26

Joost Verbeek says the accounting connector is not live within the period in the order form and that the promised written status did not arrive. He asks for a go-live date and a named B-Brain owner.

Ask: Joost Verbeek wants to know where the accounting connector stands and what is blocking it. HubSpot and Zendesk load well, but the merchant risk team lacks finance data.

Customer view: after Elena Novak promised a written status the next day, Joost wrote that it had not arrived and asked that it be recorded as a missed commitment. He wants a date and a responsible person, not more explanation.

Next: Elena owes a written status, a date confirmed by engineers and a named owner.

AI · claude-sonnet-5-5 · 10 Oct 2026

AImade from

The thread

Updated 9 Oct 26

Typesupport

Messages3

First message2026-03-16

Last message2026-03-18

Emailmade from

Messages

Joost Verbeek 16 Mar 2026 16:54
to Elena Novak
Elena, I am writing again about the accounting connector. What was agreed was that it would be live within the period in our order form. It is not live. HubSpot and Zendesk are loading well. The finance data is still missing, so the merchant risk team works with half a picture. To be honest, this is the one thing they asked for first. Please tell me where it stands and what is blocking it. Met vriendelijke groet, Joost
Elena Novak 17 Mar 2026 09:21
to Joost Verbeek
Dear Joost, Thank you for your message, and you are right to raise it. To confirm, here is what I am doing: 1. I have asked our engineers for a written status of the accounting connector, including the cause of the delay. 2. I will make sure that you receive that status in writing tomorrow. 3. I will include the next step and who owns it on our side. I will not give you a date until the engineers have confirmed it. Kind regards, Elena
Joost Verbeek 18 Mar 2026 14:09
to Elena Novak
Elena, I have not received the status you promised for today. Please record this as a missed commitment. I do not need more explanation. I need a date on which the connector is live, and the name of the person at B-Brain who is responsible for it. So what is the plan? Met vriendelijke groet, Joost

Emailmade from

B-Brain is a fictional company; every organisation and person here is invented. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
B-Brain staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

B-Brain is a fictional company: every organisation, person and figure here is invented for this demonstration.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Ask B