Connector walkthrough and next call
Email thread Veldmaat Payments: documents · cs
Yusuf Demir re-ran a connector load and offers a counts walkthrough. Sanne Bakker keeps the ticket open until counts match and restates that refresh must be complete at 07:00 every day, which she says is what was signed for.
What was said
What this says
Current to 10 Oct 26Yusuf Demir re-ran a connector load and offers a counts walkthrough. Sanne Bakker keeps the ticket open until counts match and restates that refresh must be complete at 07:00 every day, which she says is what was signed for.
Ask: Yusuf wants a half-hour call to walk through row counts and to agree what the morning check should say when something fails.
Customer view: Sanne holds BB-Demo to the 07:00 refresh and will not close the ticket on assertion. She wants the counts in advance.
Next: Yusuf sends counts before the Tuesday call, after 09:00. The thread does not show which tier or service credit applies.
The thread
Updated 9 Oct 26Messages
Yusuf Demir 29 Jan 2026 12:43Hi Sanne, I've re-run the load for the connector in your ticket and Elena has been told. The source returned data and the load completed. I'd like to walk you through the row counts on a short call so you can check them against what you see in your own system. Could we do half an hour on Monday or Tuesday? I'd also like to agree what you want to see in the morning check, so a failure says what failed. Thanks, Yusuf
Sanne Bakker 30 Jan 2026 17:49Yusuf, Tuesday, after 09:00. Monday I am not available. The ticket stays open until I have seen the counts match. Refresh must be complete at 07:00, every day. That is what we signed for. Send the counts before the call, not during. Sanne