Veldmaat Payments - Order Form v3
Documentdraft Veldmaat Payments: documents · order_form · draft · 2025-12-03
Unsigned draft order form for a Growth tier subscription and fixed-fee implementation, prepared by Tom Ashdown on 3 Dec 2025. It proposes higher service levels than standard Growth, which are not agreed. It is not the contract.
What it says
What this says
Current to 10 Oct 26Unsigned draft order form for a Growth tier subscription and fixed-fee implementation, prepared by Tom Ashdown on 3 Dec 2025. It proposes higher service levels than standard Growth, which are not agreed. It is not the contract.
What it is: a draft order form, marked "DRAFT - not executed", for review by Joost Verbeek, Head of Data at Veldmaat Payments. It covers a Growth subscription and a one-off implementation of HubSpot, Zendesk and accounting connectors.
Proposed: availability of "Ninety-nine point nine per cent" and a priority-one first response of "Thirty minutes", with credits on availability. These sit at Enterprise level and are "Open, not agreed".
Unusual: quarterly billing in advance, and a one-year term with the start date still to be settled. Prices, discount and total value are not restated.
Not settled: price, start date, connector list and signature. The executed copy supersedes this draft and decides where terms differ.
As found in this document
Current to 9 Oct 26- Billing
- Billing is quarterly in advance.
- Term
- The term is one year from the start date, which is still to be settled in the executed copy.
- Connectors
- Each connector carries a commitment to be live within the period agreed in the executed order form.
The document
Body
Veldmaat Payments - Order Form v3
DRAFT - not executed
Draft date: 3 Dec 2025 Prepared by: Tom Ashdown, Account Executive, B-Brain For review by: Joost Verbeek, Head of Data, Veldmaat Payments
> This draft is not the contract. When an executed copy is signed it supersedes this draft, and where terms differ the executed copy decides.
Parties
| Party | Detail |
|---|---|
| Supplier | B-Brain, London |
| Customer | Veldmaat Payments, Amsterdam |
| Account owner | Tom Ashdown |
| Customer success manager | Elena Novak |
| Governing agreement | Master services agreement between the parties |
Order lines
| Line | Description | Nature |
|---|---|---|
| Subscription | Company Brain, Growth tier, built and run in the customer's own Snowflake account | Recurring, annual |
| Implementation | Fixed-fee implementation of the agreed connectors | One-off |
Prices, discount and total value in this draft follow the proposal and are not restated here. The master services agreement and the executed order form hold the commercial figures.
Connectors
Read the whole document (2,526 characters)
HubSpot, Zendesk and the customer's accounting system. Each connector carries a commitment to be live within the period agreed in the executed order form.
Service levels proposed in this draft
This version carries service levels that are higher than the standard Growth tier:
| Measure | Draft v3 wording |
|---|---|
| Availability | Ninety-nine point nine per cent |
| Priority-one first response | Thirty minutes |
| Service credit basis | Availability |
These wording changes were raised as a request to bring the Growth order form closer to Enterprise service levels. They have not been agreed. The standard Growth service levels remain the baseline in the master services agreement.
Term and billing
- The term is one year from the start date, which is still to be settled in the executed copy.
- Billing is quarterly in advance.
- Standard B-Brain payment terms apply.
Status of this draft
| Point | Status |
|---|---|
| Service level wording above | Open, not agreed |
| Connector list | To be confirmed by Veldmaat |
| Dates | To be set in the executed copy |
| Signature | Not signed |
Note for the folder
This file sits beside the contract documents for convenience. Please do not rely on it for price or service levels. The executed copy is the record.
Signature
| For B-Brain | For Veldmaat Payments |
|---|---|
| Tom Ashdown, Account Executive | Joost Verbeek, Head of Data |
| Not signed | Not signed |
Unusual terms
Current to 9 Oct 26- Availability proposed at ninety-nine point nine per cent on Growth
- Thirty minute priority-one first response proposed
- Quarterly billing in advance
- Service level wording not agreed