Billing query - credit note
Email thread Veldmaat Payments: documents · billing
Veldmaat's finance controller says the invoice contradicts the executed order form and will pay none of it until a written credit note arrives. Elena Novak had promised a credit note within two weeks, but only by phone and email.
What was said
What this says
Current to 10 Oct 26Veldmaat's finance controller says the invoice contradicts the executed order form and will pay none of it until a written credit note arrives. Elena Novak had promised a credit note within two weeks, but only by phone and email.
Ask: Annelies de Vries wants written confirmation of the credit note date and that it corrects the invoice in full. She rejects a verbal assurance.
Customer view: the customer is not questioning value. This is a billing error on BB-Demo's side, which Elena accepted on 3 Aug 2026 after checking the executed order form.
Next: Elena needs to confirm the date in writing and see that finance issues the credit note. The thread does not show whether either has happened.
The thread
Updated 9 Oct 26Messages
Elena Novak 3 Aug 2026 14:31Dear Annelies, Thank you for your note about the invoice. To confirm, I have looked at it against the executed order form, and I agree that the amount invoiced does not match the contracted fee. As agreed with you on the phone, a credit note will be issued to correct this. I have checked with our finance team and the credit note will be issued within two weeks. I will make sure that you receive it in writing, together with a short explanation of what was corrected. Please let me know if you need anything else from my side in the meantime. Kind regards, Elena
Annelies de Vries 5 Aug 2026 17:49Dear Elena, Thank you for your message of 3 Aug 2026. According to the executed order form, the invoice as issued is incorrect. We will not process any part of it until a credit note is received. Please confirm in writing the date on which the credit note will be issued, and that it will correct the invoice in full. A verbal assurance is not sufficient for our records. Kind regards, Annelies de Vries, Finance Controller