Onboarding - re-run of the Zendesk load
Email thread Veldmaat Payments: documents · cs
Sanne Bakker confirmed the Zendesk filter is a customer-side view, not the mapping, but says the 07:00 refresh still finishes late and wants a written reason. Yusuf Demir traced it to the late HubSpot export and offered two options.
What was said
What this says
Current to 10 Oct 26Sanne Bakker confirmed the Zendesk filter is a customer-side view, not the mapping, but says the 07:00 refresh still finishes late and wants a written reason. Yusuf Demir traced it to the late HubSpot export and offered two options.
Customer view: Sanne says the load is better but the 07:00 refresh is still the problem. She needs a written reason, not a verbal one, because Joost will ask her.
B-Brain view: Yusuf Demir says the nightly job starts after the customer's HubSpot export finishes, and the export has been finishing late. He says the load itself is not slow.
Next: Yusuf offered moving the export earlier or a second pull later in the night, and has not changed the schedule. The evidence does not show the customer's tier or her choice.
The thread
Updated 9 Oct 26Messages
Yusuf Demir 16 Feb 2026 13:32Sanne, Following our call. I've re-run the Zendesk load with the wider date window we agreed. The row count is now moving, so the earlier flat count looks like a filter on the source side rather than a failed load. I'd like you to confirm one thing: was the filter on closed tickets set in Zendesk, or did it come from the connector mapping? I don't want to change the mapping without the source in hand. I have told Elena about the re-run. Thanks, Yusuf
Sanne Bakker 16 Feb 2026 14:48Yusuf, The filter is in Zendesk. A view that our support team set up. Not your mapping. I should have said on the call. The load is better. But the 07:00 refresh is still the problem. Today it finished after 07:00 again. See ticket from last week. I need a written reason for the late finish, not a verbal one. Joost will ask me. Sanne- Yusuf Demir 19 Feb 2026 08:52Sanne, Written reason, as far as I can establish it from the logs: the nightly job starts after the HubSpot export finishes on your side. The export has been finishing late, so our load starts late and then runs into the morning. The load itself is not slow. Two options. You move the export earlier, or we move to a second pull later in the night and read whatever HubSpot has ready. I would prefer the first. It is cleaner. I have not changed the schedule. Tell me which option and I will book the change with Elena in copy. Thanks, Yusuf