Alan Rennie
Person
Kenmure Business Telecom · admin
Alan Rennie is Kenmure's billing and data analyst and named admin. He owns the connectors, raises most tickets and asks 7% of the organisation's questions. He is a hands-on champion, not the commercial decision-maker.
Who they are
Insight
Current to 14 Oct 26Alan Rennie is Kenmure's billing and data analyst and named admin. He owns the connectors, raises most tickets and asks 7% of the organisation's questions. He is a hands-on champion, not the commercial decision-maker.
Role: Billing and Data Analyst in Glasgow, CRM role admin, platform user since 2025-08-28. He owns the connectors and is the main contact for support tickets, credentials fixes and dashboards.
Influence: He drives day-to-day use and fixes sources quickly. Price and scope decisions sit with Robert Lindsay, the finance director, and Shona Baird sponsors the work.
Watch: He is the only admin named on the training call, so his absence would be a key-person risk. A duplicate records ticket opened on 2026-10-08 awaits his CRM cleanup. At the 3 Sep 2026 QBR he was asked for the unused seat list.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Kenmure Business Telecom | Billing and Data Analyst | admin | alan.rennie@kenmure.example |
Activity
- 8 Oct 2026ticketData quality, duplicate account records
- 4 Sep 2026email_threadQBR follow-up and next steps
+1 - 3 Sep 2026callKenmure Business Telecom / BB-Demo – Qbr+1
- 21 Aug 2026ticketPerformance, slow dashboard queries
- 17 Jul 2026ticketConnector sync issue
- 3 Jul 2026ticketHow do I add a new connector
- 4 Jun 2026ticketSlow query responses on billing dashboard
- 28 May 2026ticketHow to export customer data for reports
- 21 May 2026ticketDuplicate customer records
- 13 Apr 2026ticketOrder count mismatch between brain and CRM
- 7 Apr 2026email_threadYour support request: follow-up
- 2 Apr 2026ticketDashboard timeout issue
- 19 Mar 2026eventBB-Demo webinar
+34 - 18 Mar 2026ticketDashboard design guidance for customer service
- 11 Mar 2026ticketHelp with querying faulted circuits
- 5 Mar 2026callKenmure Business Telecom / BB-Demo – Qbr+1
- 25 Feb 2026ticketHow to join data from multiple connectors
- 13 Feb 2026ticketSalesforce connector stopped syncing
- 11 Feb 2026ticketSlow query performance
- 2 Feb 2026ticketCreating custom reports
- 2 Dec 2025callKenmure Business Telecom / BB-Demo – Training
- 1 Dec 2025callKenmure Business Telecom / BB-Demo – Onboarding
- 24 Nov 2025callKenmure Business Telecom / BB-Demo – Onboarding
- 17 Nov 2025callKenmure Business Telecom / BB-Demo – Onboarding
- 11 Nov 2025callKenmure Business Telecom / BB-Demo – Onboarding
- 10 Nov 2025email_threadChecking the fix has held
- 7 Nov 2025ticketEnabling single sign-on
- 3 Nov 2025email_threadFollowing up on your support request
- 3 Nov 2025email_threadOnboarding sessions: finding a time
- 3 Nov 2025callKenmure Business Telecom / BB-Demo – Onboarding
- 31 Oct 2025ticketDuplicate records appearing in results
- 29 Oct 2025ticketHelp getting started with the dashboard builder
- 29 Oct 2025email_threadOnboarding session follow-up
- 27 Oct 2025callKenmure Business Telecom / BB-Demo – Onboarding
- 21 Oct 2025callKenmure Business Telecom / BB-Demo – Onboarding
- 14 Oct 2025callKenmure Business Telecom / BB-Demo – Onboarding
- 13 Oct 2025ticketAccess permissions, user cannot view account dashboard
- 7 Oct 2025callKenmure Business Telecom / BB-Demo – Onboarding
- 6 Oct 2025email_threadOnboarding session scheduling
- 1 Oct 2025ticketHow to filter dashboards by date range
- 29 Sep 2025callKenmure Business Telecom / BB-Demo – Onboarding
- 24 Sep 2025email_threadOnboarding: connector session and data check
- 15 Sep 2025callKenmure Business Telecom / BB-Demo – Onboarding
- 5 Sep 2025email_threadScheduling the onboarding sessions
- 2 Sep 2025ticketConnector sync issue
- 7 Jul 2025email_threadFollowing up on Monday's demo
+1 - 7 Jul 2025callKenmure Business Telecom / BB-Demo – Demo+1
- 12 Mar 2025eventData leaders conference (BB-Demo stand)
+12 - 18 Apr 2024eventBB-Demo webinar
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