Slow query responses on billing dashboard

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Kenmure Business Telecom · Slow query responses on billing dashboard

Billing dashboard queries running very slowly (30+ seconds), affecting team operations; Bethan identified resource limit on undersized Snowflake warehouse, escalated to Samir.

Priority high

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What happened

What this says

As at Fri 9 Oct 2026

Billing dashboard queries running very slowly (30+ seconds), affecting team operations; Bethan identified resource limit on undersized Snowflake warehouse, escalated to Samir.

Problem: Queries taking extended time, dashboard sluggish, blocking customer issue resolution. Handling: Bethan responded within 92 minutes, identified concurrent query spike and Snowflake warehouse configuration as root cause, escalated to engineering for performance guidance. Watch: High priority operational impact. Warehouse size is configuration issue on customer side, but BG-Demo should provide tuning guidance. No follow-up resolution noted in record.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryperformance

Channelemail

First response (min)92

CSAT5

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created · Alan Rennie 4 Jun 2026 10:49
The brain is running very slowly today when we pull up billing data. Queries are taking ages and the whole dashboard feels sluggish. This is affecting our team's ability to work through customer issues. Is there something you can check on your end? We need this working at normal speed.
Public reply · Bethan Lister 4 Jun 2026 12:21
Hi Alan, I've picked this up. Just so I've got this right: you're seeing slow load times across the billing dashboard, and this started today? Can you tell me: is it slow on every page or just specific views? And are you able to pull the data if you wait, or does it time out? That'll help me track down what's happening. Thanks, Bethan
Internal note · Bethan Lister 4 Jun 2026 14:16
Checked query logs for Alan's account. High volume of concurrent queries at 10:30 this morning, hit a resource limit on their Snowflake warehouse. Warehouse configured small. Escalate to Samir for performance tuning guidance.
Status change · Bethan Lister 10 Jun 2026 13:47
Status change · 14 Jun 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
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Deals	315
Invoices	285
Events	49
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Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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