Following up on your support request
Email thread Kenmure Business Telecom · support
Support thread with Alan Rennie. After a change on 3 Nov 2025 he reports it working with no error, and asks to keep the ticket open until the end of the week in case it returns after the overnight run.
What was said
What this says
Current to 14 Oct 26Support thread with Alan Rennie. After a change on 3 Nov 2025 he reports it working with no error, and asks to keep the ticket open until the end of the week in case it returns after the overnight run.
Ask: Bethan Lister asked Alan to retest after the morning change and to copy any error message exactly.
Customer view: Alan says it works as expected and showed no error. He prefers the ticket stays open until the end of the week, in case it recurs after the overnight run.
Next: Keep the ticket open and wait for any report from Alan after the nightly refresh.
The thread
Updated 9 Oct 26Messages
Bethan Lister 3 Nov 2025 12:58Hi Alan, I've picked this up following the request you raised with us. Just so I've got this right, the problem is still showing on your side after the change we made this morning? Can you try that and tell me what you see? If there's an error message, please copy it across exactly as it appears, as that helps me check it against what I can reproduce here. If it's behaving now, let me know and I'll leave it open for a day or two before we close anything. Thanks, Bethan
Alan Rennie 4 Nov 2025 17:51Hi Bethan, Thanks for the follow-up. I tried it again this afternoon and it seems to be working as expected now. I didn't see any error this time. I'd rather you left it open until the end of the week, just in case it comes back after the overnight run. I'll tell you if I see anything odd. Alan