Data quality, duplicate account records

Ticketpending

Kenmure Business Telecom · Data quality, duplicate account records

Duplicate customer account records appearing after customer data import; Kate identified source connector issue, customer action pending on data cleanup.

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What happened

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Current to 14 Oct 26

Duplicate customer account records appearing after customer data import; Kate identified source connector issue, customer action pending on data cleanup.

Problem: Same customer ID appearing multiple times with field variations, started after customer's data import. Handling: Kate checked connector logs, determined duplicates originating from customer's source system, asked Alan to check if import created duplicates in CRM before clean sync. Watch: Ticket pending as of 9 Oct 2026. Customer action required: confirm and remove duplicates in CRM before BB-Demo runs clean sync. Data quality directly tied to source system integrity.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statuspending

Categorydata_quality

Channelweb

First response (min)179

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internal_note · Kate Ormerod 8 Oct 2026 10:32
Customer reporting duplicate account records. Need to investigate source connector sync. Check if CRM has duplicate data or if there's a connector configuration issue.
public_reply · Alan Rennie 8 Oct 2026 12:40
One more detail: the duplicates started appearing after we ran a data import last week. Not sure if that's related but thought I'd mention it.
created · Alan Rennie 8 Oct 2026 14:04
We're finding duplicate records in the brain for customer accounts. This started a few days ago, we're seeing the same customer ID appearing multiple times with slight variations in other fields. This is affecting our reporting. Can you help us understand what's causing this and how to fix it?
public_reply · Kate Ormerod 8 Oct 2026 17:03
Thanks for that detail, Alan. I've checked your connector logs and the duplicates are coming from your source system. Can you check if your data import created duplicate records in your CRM? I can run a clean sync once you've removed them.

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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