Performance, slow dashboard queries

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Kenmure Business Telecom · Performance, slow dashboard queries

All dashboards running slowly (30+ seconds per query) since Thursday; cache clear and network latency normal; BB-Demo found no degradation on their side.

Priority urgent

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What happened

What this says

Current to 14 Oct 26

All dashboards running slowly (30+ seconds per query) since Thursday; cache clear and network latency normal; BB-Demo found no degradation on their side.

Problem: All pages running slowly, simple queries taking over 30 seconds. Handling: Kate responded within 19 minutes, suggested cache clear and network check. Alan confirmed both normal. Kate checked instance metrics and indexing, found no BB-Demo-side degradation, noted customer may have added significant data. Watch: High priority ticket but root cause likely on customer side. No follow-up resolution in record.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

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Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categoryperformance

Channelweb

First response (min)19

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Trail

created · Alan Rennie 21 Aug 2026 14:00
The dashboards have been running very slowly since Thursday morning. Simple queries are taking 30+ seconds to load and it's affecting all pages. Have you made any recent changes on your end?
public_reply · Kate Ormerod 21 Aug 2026 14:19
Thanks for getting in touch, Alan. Just so I've got this right, all your dashboards have been slow since Thursday morning. Can you try clearing your browser cache? If that doesn't help, check your network latency to our servers.
public_reply · Alan Rennie 25 Aug 2026 14:28
Cleared the cache but still slow. Just ran a speed test to your servers and the latency looks normal.
internal_note · Kate Ormerod 25 Aug 2026 15:08
Checked the instance metrics. All queries running normally on our side, indexing is current. No performance degradation. Customer may have added significant new data recently, worth checking on their side.
status_change · Kate Ormerod 25 Aug 2026 15:10
status_change · 29 Aug 2026 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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