Duplicate records appearing in results

Ticketclosed

Kenmure Business Telecom · Duplicate records appearing in results

Alan Rennie reported duplicate account records affecting reporting. Bethan Lister investigated and found the duplicates originated in the customer's Salesforce CRM, not in the brain. Alan agreed to clean up the data on their end. Closed 11 November 2025.

Priority high

made from

What happened

What this says

As at Fri 9 Oct 2026

Alan Rennie reported duplicate account records affecting reporting. Bethan Lister investigated and found the duplicates originated in the customer's Salesforce CRM, not in the brain. Alan agreed to clean up the data on their end. Closed 11 November 2025.

Problem: queries were returning duplicate account records. Handling: Bethan checked Salesforce connector logs and identified the customer's own CRM had duplicate account records; not a BG-Demo issue. Outcome: customer will clean up their source data. Watch: customer data quality issues could affect confidence in brain accuracy.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_quality

Channelweb

First response (min)33

CSAT5

Helpdeskmade from

Trail

created · Alan Rennie 31 Oct 2025 10:35
We're seeing duplicate records when we query for some accounts. It's affecting our reporting. Can you look into where these are coming from?
Public reply · Bethan Lister 31 Oct 2025 11:08
Hi Alan, just so I've got this right, you're seeing multiple records for the same account? Can you give me a specific example of what you're seeing?
Internal note · Bethan Lister 3 Nov 2025 10:12
Checked the Salesforce connector. The duplicates are on the customer's side: they have duplicate account records in their own CRM. Not something we've created. Customer needs to clean up their data or we can configure a filter to deduplicate on our end.
Public reply · Alan Rennie 3 Nov 2025 10:31
Got it, that makes sense. We'll clean up the records on our side. Thanks for checking.
Status change · Bethan Lister 7 Nov 2025 12:42
Status change · 11 Nov 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help