Connector sync issue

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Kenmure Business Telecom · Connector sync issue

Circuit data connector stopped syncing after routine API key rotation; Kate identified connector needed credential update, Alan reapplied and sync resumed.

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What happened

What this says

Current to 14 Oct 26

Circuit data connector stopped syncing after routine API key rotation; Kate identified connector needed credential update, Alan reapplied and sync resumed.

Problem: Connector stopped pulling records after customer rotated API keys in routine security refresh. Handling: Kate asked customer to check credentials, identified connector needed updated key in settings, Alan applied fix and confirmed sync running normally. Watch: First response delayed by 319 minutes. Root cause was clear once customer confirmed recent key rotation. Standard connector maintenance.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)319

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created · Alan Rennie 17 Jul 2026 14:07
The circuit data connector has stopped pulling fresh records. The last successful sync was yesterday evening, but nothing since then. We haven't made any changes on our end. Can you look into it?
public_reply · Kate Ormerod 17 Jul 2026 19:26
Just so I've got this right, the connector last loaded records yesterday evening and hasn't synced since. Can you check whether the credentials are still valid on your side? Thanks, Kate
public_reply · Alan Rennie 20 Jul 2026 14:03
Credentials look fine to us. The API keys were rotated recently as part of a routine security refresh, but they should all be active.
public_reply · Kate Ormerod 22 Jul 2026 15:47
Thanks for confirming. I've checked the connector logs on our end, the issue is that your API key hasn't been updated in the brain. Can you re-enter it in the connector settings? That should get the sync running again. Thanks, Kate
public_reply · Alan Rennie 23 Jul 2026 09:56
Done. I've updated the key and the connector is now pulling records normally.
status_change · Kate Ormerod 14 Aug 2026 16:07
status_change · 18 Aug 2026 23:59

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