Salesforce connector stopped syncing

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Kenmure Business Telecom · Salesforce connector stopped syncing

Salesforce connector stopped syncing after customer API authentication change; Bethan diagnosed and requested new credentials from Alan Rennie.

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What happened

What this says

Current to 14 Oct 26

Salesforce connector stopped syncing after customer API authentication change; Bethan diagnosed and requested new credentials from Alan Rennie.

Problem: Connector timeout after Salesforce team deployed new API integration with updated authentication. Handling: Bethan identified the issue within hours and requested new credentials from the customer, who committed to provide them. Watch: No complaints about response time or resolution. Routine connector troubleshooting.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelweb

First response (min)478

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created · Alan Rennie 13 Feb 2026 16:30
Our Salesforce connector has stopped syncing data. We're not seeing any new records since yesterday. Can you check what's going on?
public_reply · Bethan Lister 14 Feb 2026 00:28
Hi Alan, thanks for reporting that. I've checked the connector logs and it looks like the sync is timing out. Are there any recent changes to your Salesforce setup?
public_reply · Alan Rennie 14 Feb 2026 11:06
Hmm, our Salesforce team did deploy a new API integration yesterday morning. Could that have broken the connector?
internal_note · Bethan Lister 17 Feb 2026 13:09
Checked with Felix. The Salesforce deployment changed the API authentication method. Our connector is using the old credentials. Need customer to reconfigure.
public_reply · Bethan Lister 17 Feb 2026 13:36
Hi Alan, I've found the issue. Your Salesforce team's API change has updated the authentication method. We'll need to update the connector credentials on our side. Can you share the new authentication details from your Salesforce admin?
public_reply · Alan Rennie 17 Feb 2026 13:53
Of course. I'll get those from our Salesforce team and send them through in a minute.
status_change · Bethan Lister 27 Feb 2026 12:40
status_change · 3 Mar 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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