Who they are
Insight
Current to 14 Oct 26Nicola Brearley is Harcastle Environmental's champion and platform admin. She drives adoption and expansion, but says she cannot commit budget alone: CFO Andrew Sugden decides, and he wants a written value case.
Role: Head of Commercial Operations in Wakefield, CRM champion and platform admin since 11 Apr 2025. She appears in calls, threads and tickets as the main day-to-day contact for the Growth account.
Influence: she shapes the case and owns rollout, but repeatedly says budget is Andrew's call. Andrew asks for the business case before signing, so she is a champion, not the decision-maker.
Watch: she asks most of the questions with two account managers, a key-person risk. Usage against sixty licences is low, and the 8 Sep 2026 thread shows a high priority ticket she wants properly closed.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Harcastle Environmental | Head of Commercial Operations | champion | nicola.brearley@harcastle.example |
Activity
- 14 Oct 2026callHarcastle Environmental / BB-Demo – Check In
- 14 Sep 2026callHarcastle Environmental / BB-Demo – Check In
- 8 Sep 2026email_threadQuick check-in before the autumn
- 18 Aug 2026callHarcastle Environmental / BB-Demo – Qbr
+2
- 23 Jul 2026email_threadNotes from today's check-in
- 22 Jul 2026callHarcastle Environmental / BB-Demo – Check In
- 14 Jul 2026email_threadBooking our next check-in
- 23 Jun 2026email_threadHarcastle expansion: proposal and sign-off
- 22 Jun 2026email_threadHarcastle expansion: where we landed and next steps
+2
- 22 Jun 2026callHarcastle Environmental / BB-Demo – Proposal
- 22 Jun 2026callHarcastle Environmental / BB-Demo – Negotiation
+2
- 16 Jun 2026email_threadProposal walk-through: finding a time
- 9 Jun 2026dealHarcastle Environmental – Expansion
- 3 Jun 2026email_threadFollow-up from the QBR and next steps
+1
- 2 Jun 2026callHarcastle Environmental / BB-Demo – Qbr
+1
- 22 May 2026email_threadGetting the next QBR in the diary
- 28 Apr 2026callHarcastle Environmental / BB-Demo – Kickoff
+2
- 22 Apr 2026callHarcastle Environmental / BB-Demo – Check In
- 17 Apr 2026email_threadCheck-in next week?
- 20 Mar 2026callHarcastle Environmental / BB-Demo – Check In
- 16 Mar 2026email_threadFinding a time for a check-in
- 11 Mar 2026eventData leaders conference (BB-Demo stand)
+16
- 7 Mar 2026email_threadInvitation: data leaders conference in Manchester
- 6 Mar 2026email_threadFollow-up from our QBR
- 5 Mar 2026callHarcastle Environmental / BB-Demo – Qbr
- 3 Mar 2026email_threadTolmere customers in the brain
- 25 Feb 2026email_threadBooking your next quarterly review
- 24 Feb 2026callHarcastle Environmental / BB-Demo – Renewal
+2
- 9 Jan 2026dealHarcastle Environmental – Renewal
- 2 Jan 2026callHarcastle Environmental / BB-Demo – Check In
- 30 Dec 2025email_threadCheck-in after the new year
- 27 Nov 2025email_threadFollow-up from the QBR
+1
- 26 Nov 2025callHarcastle Environmental / BB-Demo – Qbr
+1
- 21 Nov 2025email_threadBooking your quarterly review
- 31 Oct 2025callHarcastle Environmental / BB-Demo – Check In
- 28 Oct 2025email_threadQuick check-in call
- 7 Oct 2025callHarcastle Environmental / BB-Demo – Check In
- 29 Sep 2025email_threadCheck-in before the quarter closes
- 3 Sep 2025email_threadFollow-up from the QBR
+2
- 2 Sep 2025callHarcastle Environmental / BB-Demo – Qbr
+2
- 28 Aug 2025email_threadGetting your next QBR in the diary
- 12 Aug 2025email_threadNotes from our check-in
- 11 Aug 2025callHarcastle Environmental / BB-Demo – Check In
- 7 Aug 2025email_threadSetting up our next check-in
- 7 Jul 2025callHarcastle Environmental / BB-Demo – Check In
- 3 Jul 2025email_threadQuick check-in before the summer
- 23 Jun 2025ticketDashboard counter not updating when filtering
- 2 Jun 2025callHarcastle Environmental / BB-Demo – Training
- 2 Jun 2025callHarcastle Environmental / BB-Demo – Training
- 28 May 2025email_threadSecond training session: team leaders
- 28 May 2025email_threadTraining for the account managers
- 21 May 2025callHarcastle Environmental / BB-Demo – Onboarding
- 6 May 2025callHarcastle Environmental / BB-Demo – Onboarding
- 1 May 2025callHarcastle Environmental / BB-Demo – Onboarding
- 24 Apr 2025callHarcastle Environmental / BB-Demo – Onboarding
- 17 Apr 2025email_threadKickoff follow-up: access and next steps
+1
- 16 Apr 2025callHarcastle Environmental / BB-Demo – Kickoff
+1
- 11 Apr 2025email_threadKickoff scheduling for the Harcastle rollout
- 11 Mar 2025email_threadGrowth proposal for Harcastle: where we have got to
+2
- 10 Mar 2025callHarcastle Environmental / BB-Demo – Negotiation
+2
- 21 Feb 2025email_threadProposal for Harcastle: follow-up and questions
- 20 Feb 2025callHarcastle Environmental / BB-Demo – Proposal
- 17 Feb 2025email_threadFinding a time to go through the proposal
- 28 Jan 2025email_threadFollow-up from the demo on your own data
+1
- 27 Jan 2025callHarcastle Environmental / BB-Demo – Demo
+1
- 22 Jan 2025email_threadBooking the demo on your own data
- 10 Jan 2025email_threadFollowing up on our discovery call and the proposal
- 10 Jan 2025callHarcastle Environmental / BB-Demo – Discovery
- 7 Jan 2025email_threadFinding a time for a discovery call
- 18 Dec 2024dealHarcastle Environmental – New