Follow-up from our QBR

Hi both, Thanks for your time on the review call. Here is a short summary so we all have the same list. What I took from the numbers: - active users are up on the prior quarter - no tickets raised with us in the last month - nothing outstanding on invoices Actions as I have them: - Imran: a list of the sources you would want connected next, including anything for the extra customer set Nicola raised - Marcus: confirm how many connectors you have left on Growth, and send that to Imran - Lewis: renewal paperwork ahead of the contract end on 10 Apr 2026, so there are no surprises If I've missed anything, say so and I'll correct it. Happy to jump on a call with Imran separately if it is easier to go through the connectors one at a time. Thanks, Marcus

Marcus, Thanks for the summary, it matches my notes. Since last time I have tidied the customer records so each site has a single entry, and I have re-checked the routing and helpdesk connectors. Both are loading cleanly. Two questions: - how many connectors have we got left? I want to plan the new sources around that - for the extra customers, which customer id would you expect us to key on? I'd rather agree that up front than fix it afterwards I'll test anything new before we switch it on, so nothing touches the live view until it has been checked. Imran