Booking our next check-in
Email threadMarcus Bell and Nicola Brearley agreed a Thursday 14:00 check-in. Nicola wants usage by team and under-used licences, and hinted at news about the group. Mostly scheduling, with a possible signal to follow up.
What was said
What this says
Current to 13 Oct 26Marcus Bell and Nicola Brearley agreed a Thursday 14:00 check-in. Nicola wants usage by team and under-used licences, and hinted at news about the group. Mostly scheduling, with a possible signal to follow up.
Ask: Nicola wants usage by team, how missed-collection tickets sit next to calls and invoices, and what is being under-used given the sixty licences. Marcus said usage is up on a quarter ago and nothing is in the support queue.
Customer view: warm and engaged, but Nicola kept the group news for the call rather than putting it in writing.
Next: Marcus builds the usage view and listens for the group news. It could touch the renewal or the next engagement.
The thread
Updated 9 Oct 26Messages
Marcus Bell 14 Jul 2026 09:53Hi Nicola, Hope the week is going well. I'd like to get our next check-in in the diary. I've pulled the numbers for Harcastle and the picture is good: more people are using the brain than a quarter ago, and nothing is sitting in the support queue. I'd rather talk it through than send a PDF. Shall we book half an hour? Either of these would work for me: - Thursday next week, any time after lunch - Friday next week, mornings If there's anything you'd like me to bring, such as a view by team or by depot, tell me and I'll build it beforehand. Thanks, Marcus
Nicola Brearley 16 Jul 2026 12:20Hi Marcus, Good timing, I was going to ask you for something similar. Thursday afternoon works. Anything from 14:00 is fine for me. Three things I'd like to see: - usage by team, so I can see who is actually asking questions and who isn't - how the missed-collection tickets are showing up next to the calls and invoices for the same customer - anything you think we're under-using, given we have the sixty licences I may also have a bit of news about the group to share, but it's easier said than written. Thanks, Nicola- Marcus Bell 21 Jul 2026 11:05Hi Nicola, That's great, let's do Thursday at 14:00. I'll send the invite after this email. I'll open by sharing my screen and running through: - usage by team, as you asked - the collections, tickets, calls and invoices view for a sample customer - where there is headroom on the licences we haven't tapped yet And I'd be glad to hear the group news whenever you're ready. Happy to jump on a call earlier if that helps, but Thursday is fine for me as it stands. Thanks, Marcus